Angelo Herminne A. Umusig

ANGELO HERMINNE A. UMUSIG House #021 Til Aviv St. Alinsub Compound, Dumanlas, Buhangin, Davao City. Email Address:-Contact Information: geoherminne: Skype (- Globe (- PLDT EDUCATIONAL BACKGROUND College: High school: Elementary: Course: 2004 - 2007 Davao Doctors College 2007 - 2008 Mindanao Medical Foundation College (MMFC) 2000 - 2004 Holy Cross of Davao College (HCDC) 1994 - 2000 Fatima De Davao School Bachelor of Science in Nursing (BSN) PERSONAL DETAILS Date of Birth: Place of Birth: Height: Weight: Status: Nationality: May 26, 1986 Davao City 5’6 ft. 75 kg. Single Filipino OBJECTIVES I would like to apply in any vacant position where I could be most efficient and fitting to your company and also I am willing to undergo training in any available or vacant accounts offered in the company if necessary. SKILLS: I am Computer literate, good communication skills, multitasking, good writing skills, problem solving, leadership skills, & coaching skills. I also have the ability to execute programs using limited resources, motivate agents to improve productivity & excellent communications skills developed from my experience as a customer relations representative. I have experiences when it comes to appointment setting (B2B), Inbound Selling and Lead Generation (B2B) accounts. I'm also into Virtual Assistance, Online Teaching (ESL), Customer service, Technical Support, Email Support, Chat Support, Billing and Sales, Moved to Quality Assurance Supervisor where most of my tasks were focused on maintaining excellent quality of reports at work delivered to both our executives and to our US Based clients. AFFILIATIONS:  Bayan Patroler Volunteer (ABS-CBN)  Former Outstanding Dance Club Officer WORK EXPERIENCE AMSolutions Global Bridging Inc. (2008 - 2011) F. Torres St., Davao City Position:  Call center agent Campaigns:          TITAN GAS (Hard Selling Campaign B to C Residential Commodity) Online Green Directories.Net (OGD) (Online Business Directories) Total Secure Now (TSN) (Online Business Directories) JAN PRO CLEANING SYSTEM (Appointment Setting) LOCAL BIZ (Online Business Directories) Relief Health Services (RHS) (Diabetes Account) YGA (Credit Card Pulling) TANGERINE (Credit Card Pulling) Online Green Pages.Net (OGP) (Online Business Directories) TECHNION BPO DAVAO (March 2011 - September 2011) 5th floor Metro Lifestyle Building, F. Torres St., Davao City Position: (Regular)  Account Supervisor Campaigns:        NATIONAL DIABETIC ASSOCIATION (NDA) Lead Generating Campaign/Appointment setting Classes and Careers (B to C Appointment setting) (Live transfers) Medical Alert Company (B to C Appointment setting) (Live transfers) SpecialsForSeñors.com (Survey) Auto Warranty (Car Warranty) Online Green Pages.Net (OGP) (Online Directories) Extra Money Zone.com (Inbound campaign) (Credit Card Pulling) RJ High5 Business Solutions (January 2012 - April 2012) 3/F Gloria Bldg., J.P. Laurel Ave., Bajada, Davao City Position: (Contractual)  Call Center Agent Campaigns:     TITAN GAS (Hard Selling Campaign B to C Residential Commodity) AUTO INSURANCE (Car Insurance) TERRACOM (Telephone Service) LIFE WATCH (Medical Alert System) (Live transfers) LOVO MKTG (October 11, 2012 - October 10, 2014) Doors 1 - 2 Topaz Tower, IT Park, Damosa, Davao City Position: (Regular)  Account Supervisor HOMEBASED ACCOUNTS (WORKfromHOME) November to January    Voice Accounts (Sales and CSR) Data Entry Lead Generation Sutherland Global Services (February 20,2015 - August 20, 2015) Filandia Bldg. Corner Jacinto Ext. Davao City. Position: (Regular)  AT&T Uverse HOMEBASED ACCOUNTS (WORKfromHOME) August - Present       Technical Support Customer Service Billing & Sales Telemarketing Virtual Assistance Online English Teaching CHARACTER REFERENCE:  Lawrence De La Cruz Sales Consultant (One Blue Corp-  Chum Hibaler Recruitment Manager (Focus Inc-  Julius Fernandez CSR (NextBPO Solutions-