Angelo Gabriel Solera

Angelo Gabriel G. Solera 785-2 Nasipit Talamban Solera Compound Cebu City 6000 Mobile No- Email:- PROFESSIONAL EXPERIENCE Customer Service Agent Convergys Philippines Cebu, City Account: Comcast Line of Business: Self Install Kit Activation Line July 4, 2011 – January 30, 2014 Customer Service Agent United Health Group Philippines Cebu, City Account: Provider June 30, 2014 Process Trainer United Health Group Philippines Cebu, City Accounts Handled: Provider E&I Provider Verification Outreach (PVO) May 11, 2015 – Effective Date of Resignation is March 03, 2017 Medical Coder and Biller AGS Accounts Handled: Virtual Assistant Medical Billing Patient Contact March 03, 2017 - September 22, 2017 HIGHLIGHTS Promoted to Floor Support Specialist April 2012 – May 2013 Promoted to Team Leader OIC June 2013 – January 2014 Trained in US Health Insurance Benefits and Eligibility Claims Intake June 30, 2014 – November 17, 2014 Promoted to Process Trainer May 11, 2015 – Effective Date of Resignation is March 03, 2017 Handled Classes: Provider E&I Wave 5 PVO Pilot Class 4 Provider E&I Wave 11 Provider E&I Wave 15 RESPONSIBILITIES Team Leader OIC Handled a team of 20 Agents Call Quality Evaluations for the team Developmental Plan for the team Investigations on Client Escalation Focus Group Discussion with the Client New Product Teach Back Process Trainer Handled a team of 28 Agents Wave 5 Provider E&I Handled a team of 28 Agents PVO Class 4 Handled a team of 27 Agents Wave 11 Provider E&I Handled a team of 29 Agents Wave 15 Provider E&I NAN Project directed at FCR Product Specific Topic Modules Performance Coaching Developmental Plan for the team Investigation on Client Escalation Weekly Performance Calibration EDUCATIONAL BACKGROUND College: - Bachelor Science in Nursing University of the Visayas Cebu City Secondary: -Don Bosco Technology Center Punta Princesa, Labangon Cebu City Elementary: - Sacred Heart School for Boys General Maxillom, Cebu City Seminars and Trainings Attended: May 5-6, 2008 Basic Life Support CPR Training for Healthcare Providers Advanced Institute Technology Campus May 7-9-11, 2006First Aid Training Standard Advanced Institute Technology Campus 2004 - 2005 Special Vocational Training Electrical Technology Don Bosco Technology Center July 2014Behavioral Analytics Training February 20-21, 2017Manager Alpha Training Awards: 1994Grade 1 Honor Student Sacred Heart School for Boys 1995Grade 2 Honor Student Sacred Heart School for Boys 2005Loyalty Award Don Bosco Technology Center 2005Certificate of Recognition Track and Field Personal Data: Age: 28 Birth Date: November 5, 1988 Height: 5’7” Weight: 178 lbs. Gender: Male Status: Married Health: Very Good References: Ivy Belo-Clemeno Training Manager – OGS Training Operations OGS Training Operations Cellphone Number:- Krishna Marie Santillan Senior Training Manager – OGS Training Operations OGS Training Operations Cellphone Number:- Carla Balde Training Manager Xerox Cellphone Number:-