Angelo Gabriel Solera

Customer Service Agent
Convergys Philippines Cebu, City
Account: Comcast
Line of Business: Self Install Kit Activation Line
July 4, 2011 – January 30, 2014

Highlights:
Promoted to Floor Support Specialist
April 2012 – May 2013

Promoted to Team Leader OIC
June 2013 – January 2014

Team Leader OIC

Handled a team of 20 Agents
Call Quality Evaluations for the team
Developmental Plan for the team
Investigations on Client Escalation
Focus Group Discussion with the Client
New Product Teach Back

Customer Service Agent
United Health Group Philippines Cebu, City
Account: Provider
June 30, 2014

Highlights
Trained in US Health Insurance
Benefits and Eligibility
Claims
Intake
June 30, 2014 – November 17, 2014

Promoted to Process Trainer
May 11, 2015

Process Trainer
United Health Group Philippines Cebu, City
Accounts Handled:
Provider E&I
Provider Verification Outreach (PVO)
May 11, 2015 – Effective Date of Resignation is March 03, 2017

Handled a team of 28 Agents Wave 5 Provider E&I
Handled a team of 28 Agents PVO Class 4
Handled a team of 27 Agents Wave 11 Provider E&I
Handled a team of 29 Agents Wave 15 Provider E&I
NAN Project directed at FCR
Product Specific Topic Modules
Performance Coaching
Developmental Plan for the team
Investigation on Client Escalation
Weekly Performance Calibration

Medical Coder and Biller
AGS
Accounts Handled:
Virtual Assistant
Medical Billing
Patient Contact
March 03, 2017 - September 22, 2017