Angelli Rose Prosia

--Cebu, Philippines 6005 SUMMARY Dedicated and empathetic Customer Support Specialist with a strong focus on providing excellent service and resolving issues efficiently. Seeking to contribute my communication skills, problem-solving ability, and passion for helping customers to a dynamic team. Eager to support company growth by ensuring a positive customer experience and building lasting relationships. EDUCATION Bachelor Of Science in Management Accounting University of San Carlos March 2010 - 2015 SOFT SKILLS Time Management Conflict Resolution Active Listening Multitasking Team Collaboration Positive Attitude Emotional Intelligence Initiative Decision-Making Patience Dependability Work Ethic TECHNICAL & JOB SPECIFIC SKILLS CRM Software ( Zendesk) Microsoft Office Suite (Excel, Word, Outlook) Google Workspace (Sheets, Docs, Gmail, Drive) Data Entry & Database Management Order Processing Shopify Social Media Management Email Management Report Preparation Virtual Assistance Tools (e.g., Slack, Trello, ) ANALYTICAL SKILLS Process Improvement Workflow Optimization KPI Tracking Inventory Monitoring Quality Assurance Task Prioritization Research Skills Record Keeping Documentation Accuracy PROFESSIONAL EXPERIENCE CUSTOMER SUPPORT SPECIALIST Energy Ebikes – October 2022 to April 2025 Handled customer orders, inquiries, and after-sales support with a focus on satisfaction and retention Regularly updated product listings and descriptions to reflect accurate, current details Upsold relevant products and accessories, contributing to increased average order value Responded promptly to customer emails and phone calls, maintaining a high service standard Liaised with suppliers to resolve inventory, shipping, and product-related concerns DATA OPERATION SPECIALIST Home Roots – August 2021 to January 2022 Managed product and inventory data to ensure consistency across platforms Responded to customer and supplier emails and resolved inquiries efficiently Handled supplier/customer calls regarding orders, logistics, and returns Created and managed Bills of Lading (BOLs) and shipping labels Processed refunds and maintained accurate order records CUSTOMER SUPPORT SPECIALIST LVB Brands – July 2020 to July 2021 Provided customer service via email and live chat, resolving issues promptly Tracked orders and processed cancellations and refunds Managed order processing and ensured timely updates to customers CUSTOMER SERVICE REPRESENTATIVE Sykes Cebu – August 2019 to February 2020 Handled technical and billing support via inbound calls Assisted customers with troubleshooting issues Promoted upsell opportunities based on customer needs ACCOUNTS PAYABLE CLERK Fairbank – June 2018 to January 2019 Processed disbursements and liquidations in a timely manner Recorded journal entries and reconciled accounts Ensured accuracy and compliance in all payment transactions CHAT SALES SPECIALIST Qualfon Cebu – May 2017 to May 2018 Engaged customers through live chat to resolve inquiries and upsell products Maintained product knowledge to confidently assist with questions Managed multiple chat conversations while meeting sales targets