Angelli Rose Prosia

My name is Angelli , and I’m a Customer Success Specialist on the Shopify platform, where I get to combine my passion for problem-solving, people, and entrepreneurship every single day. With a background in customer service and e-commerce, I’ve found my niche in helping business owners navigate the exciting—and sometimes overwhelming—world of online retail.

Before joining Shopify, I worked in [insert previous relevant role or industry], where I developed a strong foundation in client communication, technical troubleshooting, and cross-functional teamwork. I’ve always been drawn to roles where I can help others succeed, and working with Shopify merchants has allowed me to take that passion to the next level.

In my current role, I focus on empowering merchants by helping them optimize their stores, adopt new tools, and overcome challenges ranging from setup issues to scaling for growth. I approach each interaction with empathy and a solution-oriented mindset, because I understand how much heart and hard work go into building a business. Whether I’m supporting someone launching their first product or guiding a growing brand through a new marketing strategy, I strive to be a trusted partner in their journey.

Long term, I’m aiming to grow within the customer experience field, potentially moving into strategy or leadership, where I can help shape how companies deliver value and build loyalty through service. I’m also interested in mentoring others entering the tech and customer success space.