Angelique Princess Aznar

ANGELIQUE PRINCESS B. AZNAR BASIC INFORMATION CUSTOMER SERVICE A customer service representative for more than 3 years who is highly experienced in handling different types of concerns through emails, chats, and phone calls. Someone who can identify the need of customers for effective solutions, I'm committed to high-quality service that ensures a positive experience. I am a professional Customer Service Representative with over 3 years of experience in handling different types of concerns through emails, chats, and phone calls. I have been working in a graveyard shift ever since I started working as CSR. I am dedicated and committed to make every interaction count. EDUCATION Cor Jesu College - class of 2019 Bachelor of Science in Computer Science President - Association of Computer Studies Students Board Member - College Student Government (Computer Studies Division) Dean's Lister 2014 to 2015 SKILLS Computer Skills - MS Office, Adobe Photoshop, Internet Browsing/Research Clerical Skills - payroll handling, report generation, schedule management Customer Support Skills email, chat, phone support Administrative - data entry, document creation/handling and management Writing skills - technical, academic, research, and feature CONTACT DETAILS Davao City Mobile: - Email:-whatsapp: - telegram: - skype: angelique.aznar_1 PROFESSIONAL EXPERIENCE Customer Service Rep Tour Paravel | December 2021 to October 2022 Email Support - general inquiries, order tracking, warranty claims, shipping inquiries, quality of product, return, exchange, and refunds, replacements, arrange repairs for warranty claims. Backend/Admin Support - closing out orders that has been returned, data entry, contact Head of Production for updates on replacement parts for warranty claims, close out orders that has been shipped that is not reflected on the system, other backend tasks that is assigned by manager/director. Tools used - Google Suite, Brightpearl, Gorgias, Shopify, ShipStation, Phone.com Customer Service Rep Talent Pop - Twentyeight Health | September 2021 to September 2022 Email Support - general inquiries, order tracking, refunds, cancellation and retention of subscriptions, setting up subscriptions Backend/Admin Support - data entry, set up audio evaluation for users with their assigned providers, update information for users in order to continue subscription, set up pharmacy transfers for specific cases, other backend tasks that is assigned by manager. Tools used - QuickBase, Intercom, MD Toolbox, Acuity, Google Suite, Hubstaff Customer Service Rep and SME OTHER EXPERIENCES These are tasks that I made with a direct client, not a company. These clients are subcontracting me for their projects. First line writing - create catchy and relevant first lines for marketing emails based on information from LinkedIn and e-commerce website. Data Scraping for FSBO Leads - gather information like address, phone number, owner email address and name if available, among others from websites like Zillow, Trulia, etc. Data Scraping for CEOs for Ecommerce websites gather information of decision makers of companies with only their ecommerce websites Uploading leads to VICI Admin - after cleaning up data from data scraping Teleperformance - Highmark BCBS | November 2020 to March 2022 Phone Support - taking calls from members that have inquiries about their medical claims, benefits, and general questions. Subject Matter Expert - assist newly endorsed advocates in getting comfortable with the product, tool navigation, and call handling Tools - Google Suite, Microsoft Outlook, Avaya Customer Service Rep D L S , In c . | S e p t e m b e r 2 0 2 0 t o M a y 2 0 2 2 Email and chat support - general inquiries, order tracking, quality of product, return, exchange, and refunds, replacements Tools - Google Suite, LiveChat, Freshdesk, Toptracker Customer Service Rep F l a t w o r l d S o l u t i o n s - G o l i a n d Im m u n e t i | J u n e 2 0 2 0 t o October 2020 Email Support - general inquiries, order tracking, return, exchange, refunds, replacements, retention and cancellation of subscriptions Tools - Freshdesk, Google Suite, Workplus, Shopify, Recharge Customer Service Rep O p e n A c c e s s B P O - T a s k R a b b i t . | M a y 2 0 1 9 t o A p ril 2020 Email, Chat, Phone support - appointment setting, quality of work complaint, refund requests, charge disputes, tips, general inquiries, cancelations of appointments Tools - Zendesk, ZenTalk, Agile, Zimbra, Google Suite