Angelique Corre

Angelique Desierto Corre Contact Number: - Email Address:-Career Objective: A compassionate, goal-oriented Chemistry professional looking to obtain a challenging and rewarding responsibility where I can utilize my academic and laboratory as well as office and customer service experience in a dynamic and professional environment and contribute to quality work whilst affording me opportunities for personal and professional development. Education and Honors: Tertiary: Central Mindanao University, Musuan, Maramag, Bukidnon Bachelor of Science in Chemistry (S.Y-) Secondary: Central Mindanao University Laboratory High School Musuan, Maramag, Bukidnon Salutatorian (S.Y-) Elementary: BUSCO Elementary School, Busco, Butong, Quezon, Bukidnon Valedictorian (S.Y-) Key Skills: • Competent knowledge in Chemistry • Accepts accountability and has effective follow through techniques • Values hard work and discipline • Technical proficiency in MS Word, Excel, PowerPoint and HTML • Able to understand the nature and process of solving problems by recognizing the problem, developing alternatives, and making decisions as to best solutions • Demonstrates integrity and commitment to customer satisfaction and a passion for excellence while servicing customers • Superb organization skills and attention to detail • Works well under pressure and able to operate in a multi-task environment • Strong communication/ listening skills with a positive “can-do” attitude. Personal Experience: May 10, 2016 – December 15, 2016 Telstra Powered by Teletech, Cebu City  Billing and Disconnection Consultant Caters to customer’s concern regarding products and services as well as billing queries; determines the cause of the problem; selects and explains the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and educate customer as to what other options they can have to avoid the same issue in the future.    Assists customers who wanted to discontinue the service; provides the best possible solution to customer’s concern to be able to continue their services with the company. Processes adjustments and credits whenever necessary on the customer’s account and rectify whatever discrepancies they have on their bills. Upsells other products and services that the company offers. April 10, 2015 – May 10, 2016 UnitedHealth Group, Cebu City     Validate if the medication prescribed by the doctor is covered on the member’s insurance. Checked if the prior authorizations submitted by the doctor has been approved so that pharmacists could dispense the specific medication. Answering pharmacists’ and other healthcare professionals query regarding the coverage of the member’s insurance. Assists Pharmacists in the members’ prescription claims. June 9, 2014 – October 10, 2014 Central Mindanao University, Bukidnon              Chemistry Instructor Prepare and deliver lectures to undergraduate students on topics related to General Chemistry. Supervise students’ laboratory work. Evaluate and grade students’ class work, laboratory performance, assignments and papers. Maintain student attendance records, grades, and other required records. Select and obtain materials and supplies such as textbooks and laboratory equipment. Advise students on academic and vocational curricula, and on career issues. Serve on academic or administrative committees that deal with institutional policies, departmental matters and academic issues. January 28, 2014 – May 25, 2014 Stream Global Services (Convergys), Cebu City  Pharmacy Helpdesk Customer Service Representative (SiriusXM) Handle transactions and answer customer queries regarding their bills and troubleshooting their radios. Decipher customer needs and offer the best solution based on proper company policies. Effectively communicate ideas, suggestions and answers. Refer customers to people who specializes with the type of problem or query they present. Complete complex money-related transactions. Offer upgrades and new banking services or products. Upsells SiriusXM radios to customers. July 1, 2013 – September 25, 2013 Convergys Philippines, Cebu City Customer Service Representative (Citi - FSM) May 3, 2012 – June 26, 2013 ICS Global Visas, Cebu City          Administrative Assistant Type and word process documents as needed. Oversee database management for quality assurance. Assist with completion of necessary statistical reports as requested. Maintain appropriate interpersonal relationships with employees, peers and customers. Provides information by answering questions and requests. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Contributes to team effort by accomplishing related results as needed. Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions. Other duties as assigned. Trainings/Seminars: • • 240 Training hours as On-the-Job trainee at Del Monte Philippines Inc., Bugo, Cagayan de Oro City 10th RevUP Workshop of the Philippine Society for Biochemistry and Molecular Biology Affiliations: Member, CMU-Chemical Society (S.Y. 2010 – 2011) Treasurer, CMU-Chemical Society (S.Y. 2009 – 2010) Year Level Representative, CMU-Chemical Society (S.Y. 2007 – 2009) Personal Data: Current Address Place of Birth Date of Birth Age Sex Status Nationality Religion Languages : Busco, Butong, Quezon, Bukidnon : Busco, Butong, Quezon, Bukidnon : December 5, 1990 : 26 : Female : Single : Filipino : LDS : English, Tagalog, Cebuano/Bisaya References:       Juniza Villanueva (Supervisor, Teletech) Dannah Rose Pasco (Supervisor, UnitedHealth Group) Prof. Maris Jade Q. Orongan (Chairman, CMU – Department of Chemistry) Sharon Rose Galarpe (Trainer, Stream Global Services) Jocelyn F. Loar (Unit Manager, Convergys) Sharon Cable (Manager, IES Dept – ICS Globalvisas)