ANGELINE P. NOCUM
15148 Area 2 Goodness St. San Agustin Village
Moonwalk, Parañaque City
Contact #: - / -
E-mail Address:-
CAREER GOAL
To effectively put into action the knowledge gained, to prove my worth, to further develop my knowledge, and to commit in giving the best of my ability to a service-oriented company.
EDUCATIONAL BACKGROUND
College:Philippine State College of Aeronautics
Associate in Computer Studies Specialized in Airline Operation
and Procedures
Manlunas St. Villamor Air Base, Pasay City
-)
High School: Parañaque National High School La Huerta Annex
La Huerta, Parañaque City
-)
Elementary: San Agustin Elementary School
San Agustin Moonwalk, Parañaque City
-)
ON THE JOB TRAINING
Lufthansa Technik Philippines, INC.,
Quality System Development Division-Quality Management Department
July 21, 2008-October 27,2008
SPECIALITIES
Knowledge in Computer Basic Troubleshooting, Proficient in Microsoft Windows Professional Applications, Microsoft Word, Microsoft Excel, Microsoft Power Point and Basic Adobe Photoshop.
WORK HISTORY
1. Company: Hinduja Global Solutions
Date Coverage: January 18, 2013 – June 15, 2017
Position: Quality Analyst
Account: Health Care Insurance
Project Involvement:
Duties & Areas of Work Experience for Cathay Pacific
Monitoring calls to ensure that processes and guidelines are being followed
Assisting associates to hit their required monthly quality scores
Bridging the gap between the Operations team and Training team.
Providing quality tips and coaching to avoid errors or markdowns
2. Company: PCCW Teleservices (Philippines) Inc.
Date Coverage: April 02, 2012 – December 07, 2012
Position: Member Services Executive
Account: Cathay Pacific / The Marco Polo Club
Project Involvement:
Duties & Areas of Work Experience for Cathay Pacific
Assisting passengers and/or members to check flight availability for award ticket
Assisting passengers and/or members to book a flight they preferred
Assisting members in checking their account records and Asia Miles points
3. Company: Magellan E-Support Services Inc.
Date Coverage: September 19, 2011- April 06, 2012
Position: Call Center Agent
Account: C-net
Project Involvement:
Duties & Areas of Work Experience for CNET (outbound):
Contacting prospective customers
Offering appropriate product and services
Closing deals
4. Company: MIAA / LBP Service Corporation
Date Coverage: November 17,2008 – October 3, 2011
Position: Telephone Operator
Project Involvement:
Duties & Areas of Work Experience:
Answers telephone calls inquiries of the calling public
Transfer incoming calls to the requested extension line
Attends to and operates the telephone switchboard console of Manila International Airport Authority (MIAA) and assist the calling public regarding airport-related information that they may require.
PERSONAL CIRCUMSTANCES
Date of Birth: September 24, 1989
Civil Status: Single
Weight: 52 kgs.
Age: 23
Height: 5’3”
Religion: Roman Catholic
Citizenship: Filipino
REFERENCES
Ms. Jemarlyn M. Tabirao
Quality Analyst
Hinduja Global Solutions
- / -
Ms. Flootz Irish Kristine M. Lim
Quality Analyst
Hinduja Global Solutions
-
Rose Anne M. Nacario
Team Leader
Hinduja Global Solutions
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