Angelika Ruzol

ANGELIKA RUZOL CUSTOMER SUPPORT | MARKETING MANAGER PROFILE SUMMARY A customer-focused professional with experience in airline support and marketing, skilled in handling customer communication and managing brand presence. I specialize in delivering clear, timely support through email and messaging while also supporting marketing efforts that align with business goals and brand voice. From resolving customer inquiries to managing digital content and communications, I bring organization, consistency, and attention to detail to every task. Whether supporting travelers or strengthening a brand’s online presence, I help ensure smooth operations and positive customer experiences. CONTACT My Website Portfolio Quezon City, Philippines CORE SKILLS Social Media Strategy Content Creation Video Editing Community Engagement Market & Competitor Research Email & Calendar Management Shopify/Dropshipping Support Copywriting for Social Posts Customer Service Support Email Marketing Document & File Management Administrative Assistance Performance Analytics & Monthly Reporting Appointment Scheduling & Coordination TRAININGS Shopify Training eCommerce & Dropshipping - 2024 General Virtual Assistance & SMM Training - 2022 WORK EXPERIENCES RSF Agency Content Coordinator | 2025 Managed and organized digital content across client accounts with accuracy and consistency. Ensured efficient workflows through quality control and clear team communication. Virtual Method Agency Social Media Manager | 2023 - 2025 Oversee social media content and marketing strategies for the agency. Develop and implement marketing initiatives to expand the agency’s reach. GreenGro Biologicals Social Media Manager | 2022 – 2023 Develop and execute social media strategies to grow GreenGro’s online presence. Creating compelling content, eye-catching graphics, and implementing strategies to boost engagement Keaty Real Estate Social Media Manager | 2022 – 2023 Develop social media strategies to generate leads and build brand awareness. Schedule property showings, open houses, and appointments. WNS Global Services | Cathay Pacific Airlines Customer Service Representative | 2019 - 2020 Delivered high-quality email and phone support to passengers, handling bookings, flight changes, refunds, and travel-related concerns. Managed customer cases with accuracy and empathy while consistently meeting airline service standards and compliance guidelines. TOOLS AND SOFTWARE