Angelika Ruzol

Hi! I’m a customer support and marketing professional with real-world experience in airline operations and digital communication. I worked as a Customer Service Representative supporting Cathay Pacific Airlines through WNS Global Services. In this role, I handled both inbound calls and email communications, assisting passengers with reservations, flight changes, refunds, service disruptions, and general travel inquiries. Working in a fast-paced, high-stakes environment taught me the importance of accuracy, empathy, and clear communication—especially when representing a globally recognized brand.

After my airline experience, I transitioned into the marketing field, where I’ve spent over four years managing strategy and communication for brands. I develop messaging that connects with audiences, manage social media channels, plan campaigns, and work with teams or clients to bring ideas to life. My work is grounded in understanding people — what they need, how they talk, and what motivates them — which ties directly back to my customer service roots.

I bring the same dedication to clarity and solution-focused communication to every role I take on. Whether I’m responding to customers, drafting professional emails, or building a marketing plan, I always work with care, consistency, and a focus on results.