Angelika Catalan

Experienced in providing high-level customer service through professional email management, real-time chat support, and multi-channel communication. Skilled at handling high volumes of customer inquiries with accuracy and empathy, ensuring timely and effective resolutions. Adept at organizing and prioritizing inboxes, crafting clear and customer-friendly responses, and using CRM platforms to maintain detailed communication records. Proven ability to maintain customer satisfaction, build rapport, and represent brand voice across digital support platforms.