PROFESSIONAL PROFILE
A
R
ANGELICA
RAMOS
Highly effective technology consultant and customer success manager
with over 5 years of experience in the fields of information security,
risk management, finance, training and knowledge management
Highly personable and self-motivated professional with the versatility
to work among diverse groups and handle complex problems
effectively
Demonstrates first-rate communications skills to collaborate on all
business levels while effectively directing systems, processes,
operating procedures and documentation on site and for remote
locations
EDUCATION
BA IN INFORMATION TECHNOLOGY MANAGEMENT, 2018
UNIVERISTY OF MASSACHUSETTS - AMHERST | GPA: 4.0
RELEVANT EXPERIENCE
BRAND AMBASSADOR AND PRODUCT SPECIALIST
FREELANCE | DEC 2022 - MARCH 2025
Actively engaged with target audiences through various channels,
including social media, events, and community outreach to drive
brand awareness and ultimately boost sales for various product lines
Communicated product features, benefits, and unique selling points
to potential customers
Gathered feedback from customers and provided insights/metrics to
improve and enhance the customer experience
CSM & COMMUNITY ENABLEMENT SPECIALIST
VECTOR SOLUTIONS | SEP 2020 - NOV 2022
Cultivated and nurtured strong relationships with clients, ensuring their
satisfaction with our products and services, and driving growth and
retention rates
Developed and published training materials on best practices and system
processes effectively reducing number of customer support cases
Conducted live training on SaaS product concepts, features, techniques,
and best practices for internal partners and external customers
Leveraged data analytics to identify opportunities for improvement and
developed strategies that enhanced customer satisfaction and loyalty
SOFTWARE CONSULTANT (CONTRACT)
FORTITUDE SYSTEMS | MAY 2019 - FEB 2020
Worked with public sector agencies across North America to implement
and maintain Finance Enterprise and Finance Pro ERP systems
Developed training materials on best practices and system processes
Led presentations to ensure successful software implementation
Supported conversion team with data mapping, functional verification,
and data cleansing activities
INFORMATION RISK ANALYST (CONTRACT)
MASSMUTUAL FINANCIAL GROUP | NOV 2016 - AUG 2017
CONTACT-WWW.LINKEDIN.COM/IN/ANGELICAJRAMOS
Analyzed and translated complex technology, security and business
metrics into polished reports for senior management
Composed and published weekly articles promoting secure cyber
practices; viewed by more than 4000 employees each month
Created and presented webinars, videos, and slide shows encouraging
cyber security in the workplace
EXPERTISE
VERBAL & WRITTEN COMMUNICATION
PROJECT MANAGEMENT
DATA VISUALIZATION
RISK MANAGEMENT
PROBLEM SOLVING
CRITICAL THINKING
QUALITY CONTROL
DATA ANALYSIS
TEAM BUILDING
IT SECURITY
RESEARCH
INTERESTS
HARD SKILLS
Advanced knowledge - Salesforce, Jira, Confluence, Microsoft Office
Suite, Google Workspace, Canva
Intermediate knowledge - Zoho, Basecamp, SharePoint, SQL,
Tableau, Visio, SAP
SOFT SKILLS
Communication - Strong written and verbal communication skills,
adept at conveying complex concepts and information clearly to
diverse audiences
Knowledge Management - Familiar with a range of knowledge
management tools, including content management systems, document
repositories, and data analytics platforms
Collaboration - Effective collaborator, adept at sharing knowledge,
brainstorming ideas, and facilitating cross-functional teamwork to
achieve common goals
Innovation - Utilizes existing knowledge to devise innovative
solutions to complex challenges, adapting strategies as needed for
optimal outcomes
Problem Solving - Identifies challenges or needs and works to
develop solutions that provide improvements, efficiencies, or entirely
new ways of addressing those challenges
Continuous Learning - Enthusiastic, knowledge-hungry learner, eager
to meet challenges and quickly assimilate new concepts
LICENSES & CERTIFICATIONS
CERTIFICATE IN CYBERSECURITY: TECHNOLOGY, APPLICATION,
AND POLICY
MASSACHUSETTS INSTITUTE OF TECHNOLOGY | APRIL 2017
ACHIEVEMENTS AND AWARDS
DEAN'S LIST
UNIVERSITY OF MASSACHUSETTS | 2016 - 2018
PERSONAL SKILLS
JAMES NAURISON SCHOLARSHIP FOR ACADEMIC EXCELLECE
COMMUNITY FOUNDATION OF WESTERN MASS | JUNE 2013
SELF-MOTIVATED
PROFESSIONAL
FAST LEARNER
DEPENDABLE
RESPECTFUL
ORGANIZED
CREATIVE
SINCERE
HONEST
MASSMUTUAL SCHOLAR AWARD
MASSMUTUAL FINANCIAL GROUP | JUNE 2013
MASSMUTUAL ACADEMIC ACHIEVER AWARD
MASSMUTUAL FINANCIAL GROUP | JUNE 2013