Angelica Ramos

PROFESSIONAL PROFILE A R ANGELICA RAMOS Highly effective technology consultant and customer success manager with over 5 years of experience in the fields of information security, risk management, finance, training and knowledge management Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively Demonstrates first-rate communications skills to collaborate on all business levels while effectively directing systems, processes, operating procedures and documentation on site and for remote locations EDUCATION BA IN INFORMATION TECHNOLOGY MANAGEMENT, 2018 UNIVERISTY OF MASSACHUSETTS - AMHERST | GPA: 4.0 RELEVANT EXPERIENCE BRAND AMBASSADOR AND PRODUCT SPECIALIST FREELANCE | DEC 2022 - MARCH 2025 Actively engaged with target audiences through various channels, including social media, events, and community outreach to drive brand awareness and ultimately boost sales for various product lines Communicated product features, benefits, and unique selling points to potential customers Gathered feedback from customers and provided insights/metrics to improve and enhance the customer experience CSM & COMMUNITY ENABLEMENT SPECIALIST VECTOR SOLUTIONS | SEP 2020 - NOV 2022 Cultivated and nurtured strong relationships with clients, ensuring their satisfaction with our products and services, and driving growth and retention rates Developed and published training materials on best practices and system processes effectively reducing number of customer support cases Conducted live training on SaaS product concepts, features, techniques, and best practices for internal partners and external customers Leveraged data analytics to identify opportunities for improvement and developed strategies that enhanced customer satisfaction and loyalty SOFTWARE CONSULTANT (CONTRACT) FORTITUDE SYSTEMS | MAY 2019 - FEB 2020 Worked with public sector agencies across North America to implement and maintain Finance Enterprise and Finance Pro ERP systems Developed training materials on best practices and system processes Led presentations to ensure successful software implementation Supported conversion team with data mapping, functional verification, and data cleansing activities INFORMATION RISK ANALYST (CONTRACT) MASSMUTUAL FINANCIAL GROUP | NOV 2016 - AUG 2017 CONTACT-WWW.LINKEDIN.COM/IN/ANGELICAJRAMOS Analyzed and translated complex technology, security and business metrics into polished reports for senior management Composed and published weekly articles promoting secure cyber practices; viewed by more than 4000 employees each month Created and presented webinars, videos, and slide shows encouraging cyber security in the workplace EXPERTISE VERBAL & WRITTEN COMMUNICATION PROJECT MANAGEMENT DATA VISUALIZATION RISK MANAGEMENT PROBLEM SOLVING CRITICAL THINKING QUALITY CONTROL DATA ANALYSIS TEAM BUILDING IT SECURITY RESEARCH INTERESTS HARD SKILLS Advanced knowledge - Salesforce, Jira, Confluence, Microsoft Office Suite, Google Workspace, Canva Intermediate knowledge - Zoho, Basecamp, SharePoint, SQL, Tableau, Visio, SAP SOFT SKILLS Communication - Strong written and verbal communication skills, adept at conveying complex concepts and information clearly to diverse audiences Knowledge Management - Familiar with a range of knowledge management tools, including content management systems, document repositories, and data analytics platforms Collaboration - Effective collaborator, adept at sharing knowledge, brainstorming ideas, and facilitating cross-functional teamwork to achieve common goals Innovation - Utilizes existing knowledge to devise innovative solutions to complex challenges, adapting strategies as needed for optimal outcomes Problem Solving - Identifies challenges or needs and works to develop solutions that provide improvements, efficiencies, or entirely new ways of addressing those challenges Continuous Learning - Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts LICENSES & CERTIFICATIONS CERTIFICATE IN CYBERSECURITY: TECHNOLOGY, APPLICATION, AND POLICY MASSACHUSETTS INSTITUTE OF TECHNOLOGY | APRIL 2017 ACHIEVEMENTS AND AWARDS DEAN'S LIST UNIVERSITY OF MASSACHUSETTS | 2016 - 2018 PERSONAL SKILLS JAMES NAURISON SCHOLARSHIP FOR ACADEMIC EXCELLECE COMMUNITY FOUNDATION OF WESTERN MASS | JUNE 2013 SELF-MOTIVATED PROFESSIONAL FAST LEARNER DEPENDABLE RESPECTFUL ORGANIZED CREATIVE SINCERE HONEST MASSMUTUAL SCHOLAR AWARD MASSMUTUAL FINANCIAL GROUP | JUNE 2013 MASSMUTUAL ACADEMIC ACHIEVER AWARD MASSMUTUAL FINANCIAL GROUP | JUNE 2013