Angelica Ramos

I am a freelance Brand Ambassador and Product Specialist with a proven track record of engaging target audiences and driving brand awareness across various channels. I actively connect with potential customers through social media, events, and community outreach, using my strong communication skills to promote products, highlight their unique selling points, and drive interest.

In addition to my brand ambassador work, I have significant experience as a Customer Success Manager (CSM). I specialize in cultivating and maintaining strong client relationships, ensuring customer satisfaction, and driving both growth and retention. I have developed and delivered training materials on best practices and system processes, which have effectively reduced customer support cases and increased product adoption. By leveraging data analytics, I’ve been able to spot areas for improvement, develop actionable strategies, and enhance customer loyalty. My proactive approach to customer success has consistently contributed to higher client satisfaction rates and long-term partnerships.

Earlier in my career, I worked as a software consultant, implementing and maintaining Finance Enterprise and Finance Pro ERP systems for public sector agencies across North America. In this role, I was responsible for leading presentations, supporting data mapping, and ensuring successful software adoption. I also developed training materials that helped clients understand system processes and best practices, driving successful implementations and providing ongoing support.

With a diverse skill set in customer success, brand engagement, and software implementation, I bring a well-rounded approach to every project, always focused on delivering exceptional results and improving client satisfaction.