Angelica R. Sapuan

Angelica R. Sapuan Cantil-e Road, Upper Talay Dumaguete City, 6200 Contact No.:- or- E-mail Address:- I am looking for the best suitable job that could fit my credentials. I am hoping to find a job that could nurture my skills, talents, and abilities, and can provide an easygoing and comfortable environment where I could grow as a person. EDUCATIONAL ATTAINMENT Tertiary Education: Bachelor of Science in Accounting Technology Saint Paul University Dumaguete North National Highway, Bantayan, Dumaguete City (June 2014-April 2018) Secondary Education: Colegio de Santa Catalina de Alejandria Bishop Epifanio B. Surban Street, Dumaguete City (June 2010-April 2014) Elementary Education Junob Elementary School Barangay Junob, Dumaguete City -) JOB EXPERIENCES  Intern at Justo Sechico Associates, CPAs o Inspected general ledger for accuracy. o Reviewed and assessed accounting systems and business controls. o Assessed financial statements and records. o Completed audit papers by thoroughly documenting audit tests and findings.  Accounting Assistant at Bacolod Columbia Marketing, Inc. o Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. o Organized budget documentation and tracked expenses to maintain tight business controls. o Reported financial data and updated financial records in ledgers and journals. o Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization. o Prepared monthly receivable statements.  Customer Service Representative at Qualfon, Inc. o Offered advice and assistance to customers, paying attention to special needs or wants. o Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. o Entered customer interaction details in to track requests, document problems and record solutions offered. o Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. o Answered customer telephone calls promptly to avoid on-hold wait times. o Responded to customer requests for products, services and company information. o TOP TRAINEE OF THE BATCH  Email Support Representative at ECE Consulting Services o Documented all transactions and support interactions in system for future reference and addition to knowledge base. o Looked over and approved various types of cashouts. o Checked customer's background if they are eligible to cashout. o Input customer's data in the system. o Research and investigate customer's job details to verify if they are telling the truth. o Process customer's bills, payments, and cashouts. o Prepared documents for underwriting by verifying client income, credit reports and other information. o Upheld complete confidentiality of all submitted information according to release guidelines. o Worked with customers via chat and email to answer questions, process transactions and resolve issues. o TOP TRAINEE Skills and Qualifications  Oriented in Microsoft Applications such as: o Microsoft Office Word o *Microsoft Office Excel o *Microsoft Office Powerpoint o SAP Business One  Eager to learn  Great Communication skills  Multitasker  Works well under pressure  Innovative  Fast typing speed  Accurate with details  Organized  Patient  Motivated