Angelica Lianne Lumayag

ANGELICA LIANNE LUMAYAG Physical Therapy Aide- Villa Roma 2 Saog, Marilao Bulacan - EDUCATION 2020 St. Jude College Manila Bachelor of Science in Physical Therapy 2015 PROBEX School INC. Highschool SKILLS Patient Care Medica Records Insurance and Billing Phone Etiquette Treaatment Planning Medical Terminologies Organization Skills Customer Service With a strong medical background, I excel in patient care, EMR management, and CRM tools. I handle administrative tasks, including patient inquiries, scheduling, and reporting, with exceptional organizational skills. Proficient in English (C1/C2), I ensure accurate insurance and billing management while adhering to HIPAA regulations to protect patient confidentiality. WORK EXPERIENCE- Physical Therapy Aide I efficiently handled patient inquiries, scheduled appointments, and conducted follow-ups. With attention to detail, I assessed and treated patients while maintaining accurate EMR documentation. I also managed insurance claims, processed payments, and generated precise daily reports, highlighting my organizational and multitasking skills- Account Associate I expertly managed phone calls, providing customer support through trouhbleshooting, scheduling tech visits, resolving billing concerns, upselling products, and retaining customers with excellent communication and problem-solving skills.