LEGASPI, ANGELICA
IT PROFESSIONAL
Caloocan City
CAREER OVERVIEW
To seek ways to develop a successful career. Where my skills are effectively
utilized to their fullest potential and produce continual experience with growth
opportunities.
EDUCATION
EXPERIENCE
Bachelor of Science in
Information Technology
Customer Service Representative
Bestlink College of the Philippines |-
SKILLS
Organizational skills
Time-management skills
Verbal and written
communication skills
Email Support
Online Chat Support
Ticketing system
Flexible
Data Analyst
Microsof Teams
COMPUTER LITERACY SKILLS
Excel
Microsoft Office
Teams
Sharepoint
Visual Graphic Design
Tech Support
Slim Sleep- Nevada USA
Freelancer | April 2021 - August 2022
Assisting International customers via email
and chat regarding product questions and
orders.
Assisting customers with their problems
immediately or by forwarding them to the
proper department.
Customer Support Specialist
Inno Supps Company
Las Vegas USA| Sept 2022 - Feb 2023
Providing tracking numbers
Answering product questions
Helping their concerns by taking direct action
whenever possible or by routing them to the
appropriate department.
I am knowledgeable in using Zendesk, Slack,
Proprofs, Hubstaff, Upwork, Shopify,
Recharge
Reimaging Desktops
Deploying Desktop
Kill Disking
Trouble Shooting
Teletech (Ttec- Pioneer)
Internship- Desktop Technical Support
Pioneer Street Mandaluyong Philippines
Kill Disking desktops that involves securely
erasing all data and wiping the hard drives,
ensuring complete data destruction
Reimaging desktops involves revamping
and revitalizing the operating system and
software configuration, giving them a fresh
and updated look and functionality
Deploying desktops setting up and
distributing desktop computers within an
organization, and ensuring their proper
installation, configuration, and availability
for use by the intended users.
