Angelica Legaspi

During my internship as a Desktop Technician Support at Teletech Company, I had the opportunity to gain practical knowledge, develop technical skills, and contribute to the company's IT support operations. At the beginning of my internship, I underwent comprehensive training, which familiarized me with the company's IT infrastructure, hardware configurations, and software systems. This foundational knowledge provided a solid understanding of the technical aspects required for the role.

I encountered various technical challenges that tested my problem-solving abilities. These challenges ranged from diagnosing complex hardware malfunctions to troubleshooting software compatibility issues. Each problem presented an opportunity for me to think critically, utilize available resources, and apply logical troubleshooting techniques to find solutions. This experience honed my problem-solving skills and enhanced my ability to analyze and resolve technical issues effectively.

However, In my 2 years of experience as Customer Specialist at Innosupps, we address International customers regarding their concerns by providing tracking numbers, order cancellations and answering product questions.

During my previous employment, I worked in a fast-paced environment where I interacted with international customers on a daily basis. My responsibilities included providing them with tracking numbers and addressing any concerns they had about our products. I am proud to say that I consistently met and exceeded customer satisfaction targets, which resulted in a strong and loyal customer base.

In addition to my experience, I possess excellent communication skills, a strong work ethic, and the ability to remain calm under pressure. I am a quick learner and have a passion for providing exceptional customer service.