Angelica Joy Bernardo

ANGELICA JOY M. BERNARDO Career Summary An aspiring social media manager, a registered nurse with 3 years of experience in audio and video transcription, 3 years of experience in online teaching, and one year of experience as a customer service representative and 10 months as a workforce supervisor in the BPO sector. Areas of expertise include: Audio/video transcription Basic video editing (Adobe Premiere Pro) Content editing MS Powerpoint, MS Excel, MS Word Basic graphic design (Canva, Adobe Google Sheets, Google Docs, Google-Illustrator, Adobe Photoshop) Forms www.linkedin.com/in/ajmbernardo Basic photo editing ( Adobe Verbal/ Written Communication in live:.cid.16c499c2e2e4a9d4 Lightroom, Adobe Photoshop) English Trello Lastpass Professional Experience Freelance Editor/ Transcriber Verbit.ai Edits transcriptions of legal depositions, medical, IT, and other types of lectures on their platform using the Chicago Manual of Style NOV 2017 TO PRESENT Online ESL Teacher Acadsoc Ltd. Taught beginner level to advanced English to Chinese students using Skype, QQ, and ClassIn via video call and sometimes through chat SEP 2017- OCT 2018 Online ESL Teacher First Future Limited Inc. Taught beginner level to advanced English to Chinese students using the company platform, Skype, and QQ via video call and sometimes through chat MAY 2015- JUL 2017 English Instructor Independent Baptist Colleges Association of the Phils. Taught English grammar to Filipino Bible students in the classroom setting - Staff Nurse Rizal Provincial Hospital System- Workforce Supervisor Vcustomer Phils. Inc- Customer Care Executive Vcustomer Phils. Inc- Review Assistant Azure Review Center AUG 2010- FEB 2011 Provided holistic nursing care to clients in the pre, intra, & postpartum phase, clients with gynecologic disorders, and to clients during the pre & postoperative phase Documented the care provided to clients Monitored real-time agent work state using tools like IEX and Audivault. Completed attendance trackers and OT validations using MS Excel. Approved discretionary activities to meet program metrics. Performed other duties and assignments as directed by the Workforce Manager. Took orders, checked order status, and processed credit applications over the phone Helped supervisors in training newcomers in taking orders, checking customer order status, and processing credit applications over the phone Assisted the nursing review lecturers with their technical needs during review sessions Assisted in administering the review center mock board exams Helped in the research work and assisted in the copyrighting of the review center manual for nursing students taking the nursing licensure exam Education Training MA Ed in Special Education Roosevelt College System BS Nursing Roosevelt College System Digital Jobs Training DICT JUN 2013-APR 2014 JUNE 2008-APRIL 2010 SEPTEMBER 1, 2021- ONGOING **Character References available upon request