Angelica Camille Mamangun

ANGELICA CAMILLE MAMANGUN EDUCATION Holy Angel University June 2009 – March 2011 Bachelor of Science and Information Technology Major in Computer Science CONTACT CELLPHONE NUMBER - EMAIL:-ADDRESS 2135 D Rivera St. El Cano Subd Pulung Bulu Angeles City Pampanga 2009 LANGUAGE SPOKEN - ENGLISH FILIPINO KAPAMPANGAN WORK EXPERIENCE HYPR Service (Cold Caller for Real Estate) May 2023 – March 2025 Use scripts to provide information about product’s features, prices etc. and present their benefits Record the customer’s personal information accurately in a computer system Deal with complaints or doubts to safeguard the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and record useful information Answer incoming calls from prospective customers Alorica Clark Philippines (TEAM MANAGER) December 2016 – February 2023 performs coaching weekly to evaluate agents and create action plans to improve and meet goals motivates agents to improve their performance provide support to agents while taking calls send email updates of reports on the team's performance, progress towards goals, and any relevant metrics to higher management. monitors 3 calls per month and conducts monthly QA review sessions that will assist in creating action plans to enhance customer experience and performance. Alorica Clark Philippines (CSR) March 2016 – December 2016 handles both account and technical issues explain bills and offer sales to customers do troubleshooting on phones and hotspots Seirin Cafe (Computer Technician) October 2012 – March 2016 maintains computer systems, troubleshoot errors, and repairs the café’s hardware WinningFT (Odds Compiler or Trader) October 2011 – June 2012 Sets the odds for events (such as sporting outcomes) for customers to place bets on. Monitor bets and manually approve bets of customers SKILLS - Good communication Skill Digital Marketing Knowledge Great analytical skills Adaptive to changes ReadyMode, SmrtDialer, Batch Dialer, CallTools, Podio SUMMARY OF QUALIFICATIONS - Strong organizational skills help in managing priorities and staying on track. Understanding the needs and preferences of the target audience and aligning marketing efforts to meet those needs effectively. Prioritizing tasks, managing deadlines, and efficiently utilizing time to ensure timely delivery of marketing initiatives. Building and maintaining relationships with industry contacts, partners, and influencers to expand the brand's reach and opportunities for collaboration. CHARACTER REFERENCE Mark Ervin Marijuan Previous Supervisor-- Ian Chester Razon Colleague-- Berlyn Dela Pena Previous Operations Manager--