Angelica Alexis Madera

Angelica Alexis Madera e-mail:-Zoom ID:- I am an aspiring Amazon Seller Virtual Assistant seeking for a fulltime/part-time position in the field of Amazon e-commerce where I can apply my knowledge and skills to help Amazon store owners expand their business. Amazon seller virtual assistant masterclass (training attended) Completed an online training to be a premium Amazon Seller VA. (with certificate of completion) Has knowledge on the following: Product Research Keyword Research Supplier Research Listing and Listing Optimization Account Maintenance and Customer Service Expertise Proficient with Microsoft Office Product Research: Helium 10, Jungle Scout Automatic posting in social media via Hootsuite Simple template creation using Canva.com Professional Career Mortgage Processing Specialist JP MORGAN CHASE N.A. (May 2016 - Present) Mortgage Processing Specialist | September 2021 - present Senior Dispute Specialist | May 2016 September 2021 - Trained to provide an end to end resolution to cardholder's credit card dispute. - Trained to thoroughly review both the cardholder and the merchant's evidences to support their claim; Compliant with Visa core rules. Senior Agent and Mentor EPERFORMAX CONTACT CENTER & BPO (November 2013 - May 2016) Senior Agent and Mentor | September 2014 May 2016 Personal Skills 9 years of excellent customer service handling experience Trustworthy - Conducted new hire audit with feedback to improve customer service handling. - Responsible to provide the best resolution to escalated calls/supervisor calls. Customer Service Representative | Team player PayPal account | November 2013 - September Efficient 2014 Organized Time Management Reliable and professional Can work with minimal support - Provided the best customer service experience to customers.