ANGELEAH MAE BRITANICO
Block 38 Lot 6 Villanueva st.
Maligaya Park Subdivision Quezon City
Email :-mobile :-
Skype id:-
SKILLS
Manage large amounts of inbound and outbound calls and chats in a timely manner.
Identifying customers’ needs, clarify information, research every issue and providing
solutions
Excellent communication skills and client rapport.
Providing solutions for billing dispute concerns, orders, bank collections and general
services.
EDUCATIONAL ATTAINMENT
Lagro Elementary School
Lagro High School Batch 2003
Our Lady of Fatima University ( 3’rd year Nursing Undergraduate )
WORK EXPERIENCES
Sales Lady
MSF Company (SM Department Store SM Fairview)
May – June 2004
Service Crew
Jollibee Foods Corporation ( SM Fairview Branch)
January 2008- June 2008
Concentrix Daksh
Customer Service Representative ( Westpac Bank Account)
Outbound calls
March 2014 – April 2017
Teleperformance
Customer Service Representative ( Telstra Account )
Inbound calls
August 2017 – June 2018
Teletech
Customer Service Representative ( Verizon Account)
Chat
October 2018 – April 2019
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