Angela Marie Beech Camacho

 ANGELA MARIE BEECH CAMACHO-- ______________________________________________________________________ Career Objective: To obtain a position as deemed suitable to my skills, experiences and background. Skills: Highly dependable with excellent organizational and time management skills. Excellent communications skills-both written and oral. Proficient and well trained in MS Office applications (Excel, Power Point, Word, Outlook) Ability to do cold calls, good at following up with clients, positive attitude, target oriented, self-motivated. Smart, confident, able to handle various customer facing situations in resolving conflicts / complaints. Excellent team player, result driven and can work under pressure Strong drive for excellence, professionalism, and continuous learning Ability to develop and maintain good working and clientele relationships Work Experience: Customer Loyalty Specialist October 2017-January 2018 Balsam Brands Founded in 2006, privately-held Balsam Brands designs and sells home décor and consumer products directly to customers. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and related holiday décor products. Headquartered in Redwood City, CA, our fast-growing team is based in California, Idaho, the Philippines, and Ireland. Key Responsibilities: Deliver excellent and delightful customer service through E-mail and Live Chat support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensures that customer concerns are processed, addressed and resolved across the different brands in a timely and delightful manner.  Communicate with various colleagues and managers to ensure customer issues are resolved appropriately. Understand company policies and procedures and know when to escalate and de-escalate customer service related issues. Ensure that all cases are updated in the back-end system in an accurate and timely manner and as required. Deliver tasks and projects as assigned. Receptionist/Front Desk Associate/Admin September 2013-Dec 2016 Gold’s Gym International Dubai, UAE Gold’s Gym International, the largest international gym chain in the world, recognized for its passion, heritage and experience as the final authority in fitness is a member of the Al Ahli Holding Group with ten locations in the UAE. We are the original, the place where it all began. More than 45 years ago, Joe Gold opened a modest fitness center in Venice Beach, California and began a tradition of commitment, passion and dedication that is now practiced at more than 600 locations across the globe. Key Responsibilities: Maintain constant front desk presence to greet visitors and answer incoming calls. Registers guests and check in members. Resolving complaints and offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Ensures appointments are directed to the appropriate Lifestyle Specialist or Manager in a prompt and professional manner. Notifies management of gym incidents. Performs Manager-on-Duty tasks as necessary by ensuring the gym is clean, schedules are followed, supplies are stocked and equipments are working properly. Oversee current office supply inventory, order new inventory within budget; assist employees with office supply needs Collect payments, renew memberships and resolved billing issues Identifies delinquent accounts in order to collect monthly dues in a timely and professional manner. Updates customer, sales and membership information. Updates and maintains the daily sales report. Sales & Marketing Associate January 2013-April 2013 Global Academy Manila, Philippines Global Academy is the first culinary school in the Philippines to receive The World Association of Chefs Societies (WACS) Recognition of Quality Culinary Education. This means that the school’s culinary programs have met WACS’ high quality standards of culinary education. With this new recognition for quality culinary education from WACS, it does not only bring the school to the next level but it also raises its profile in the international global culinary landscape. Key responsibilities: Communicating with target audiences and managing customer relationships. Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign. Tracking marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs-making sure all are up to date. Arranging the effective distribution of marketing materials. Maintaining and updating customer databases. Contributing to, and developing, marketing plans and strategies. Evaluating marketing campaigns. Monitoring competitor activity. Answering phone inquiries. Maintaining inventory of stationary supplies and preparing purchase orders. Keeps track of the First Aid kit inventory. Healthcare Claims Specialist April 2010-April 2012 Hinduja Global Solutions Ltd Quezon City, Philippines Hinduja Global Solutions Ltd (HGSL) is one of the largest transnational business conglomerates in the world. HGSL one of the leading global BPOs is among the largest, listed pure play BPOs in the Domestic Market. Key responsibilities: Handling verification of medical insurance coverage, reviewing insurance claims and ensure that proper filing procedures have been followed. Taking inbound customer-service calls and making outbound calls to patients and health care providers. Assists healthcare providers in filing their medical claims in the right format, follow the processes and advice the amount to be covered. Meticulously maintain all claims records, drafting and presenting related reports to management as required. Constantly reprocessing claims and reviewing ICD-9 diagnostic codes. Technical Support Representative September 2009-December 2009 eTelecare Global Solutions Quezon City, Philippines eTelecare Global Solutions is one of the largest and fastest growing business process outsourcing companies in the world, with 15 contact centers across four regions, and more on the way. Key Responsibilities: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Diagnose and resolve technical hardware and software issues. Monitor and tracks all support issues and their status. Identify and escalate priority issues per client specifications. Improves system performance by identifying problems and recommending changes. Education: De La Salle - College of Saint Benilde B.S. - Hotel, Restaurant and Institution Management Track of Specialization: Culinary Arts Dominican College San Juan Highschool Saint Paul College of Pasig Gradeschool Personal: Date of Birth:June 11, 1986 Civil Status: Single