Angela Gillard

ANGELINA GILLARD-|- | Pelham, AL USA | linkedin.com/in/angelamgillard PROFESSIONAL SUMMARY Innovative Technical Leader | AI-Powered Solutions Architect | Client Success Strategist Dynamic and results-oriented Technical Leader with 15+ years of experience driving transformative initiatives at the intersection of innovative technology and strategic business objectives. Renowned for designing and implementing AIpowered solutions that deliver measurable business outcomes while fostering exceptional client satisfaction. Combines advanced technical expertise in full-stack development (Python, Java, JavaScript, C#, C++, HTML) with strategic account leadership to achieve outstanding results in business development, operational efficiency, and revenue growth. Passionate about leveraging emerging technologies—such as AI, ML, predictive analytics, and cloud-native architectures—to solve complex business challenges. Adept at building and leading high-performing teams, fostering innovation, and delivering transformative solutions that exceed organizational goals and drive sustainable growth. Key Achievements:  Enhanced Campaign Performance: Developed machine learning-driven customer segmentation models using Python/TensorFlow, increasing campaign effectiveness by 30% through targeted engagement strategies.  Accelerated Revenue Growth: Engineered predictive analytics solutions that drove a 25% increase in client portfolio value and a 15% boost in customer lifetime value through data-informed growth strategies.  Achieved Unmatched Client Satisfaction: Maintained a consistent 100% client satisfaction rating by implementing realtime feedback systems powered by AI-driven sentiment analysis tools.  Reduced Customer Churn: Deployed predictive churn reduction models leveraging customer health scoring (Freshdesk/Python) to decrease attrition by 20% through personalized retention workflows.  Optimized System Performance: Designed a scalable microservices architecture using Docker/Kubernetes, reducing system downtime by 35% while enhancing scalability and performance.  Improved Data Visibility: Built a custom analytics platform (React.js/Python), improving cross-functional data visibility by 40%, enabling better decision-making across teams.  Streamlined Issue Resolution: Implemented an intelligent ticket routing system powered by AI/ML automation, reducing resolution times by 40%.  Enhanced System Integration: Created enterprise-grade API connectors to improve synchronization efficiency across enterprise systems by 25%, ensuring seamless data flow and operational consistency. PROFESSIONAL EXPERIENCE SENIOR SOLUTIONS ARCHITECHT, OPEN AI (REMOTE - SAN FRANCISCO, CA) 07/2021 – PRESENT  Designed and deployed inventive AI/ML solutions, including Generative AI models (LLM, LVM, MLLM, VLM), achieving a 30% performance improvement across diverse domains.  Engineered scalable technical solutions for Fortune 500 clients, driving a 45% increase in operational efficiency.  Developed full-stack applications using Python and JavaScript to integrate advanced AI capabilities, boosting user engagement by 35%.  Built RESTful APIs and microservices architectures with Node.js and Flask, streamlining enterprise system integrations.  Optimized ML algorithms for predictive analytics, improving model accuracy by 40%.  Automated workflows with Docker and Kubernetes pipelines, reducing model training time by 35%.  Delivered interactive training workshops to enhance solution adoption and improve client engagement. SENIOR ACCOUNT EXECUTIVE, VECTOR97 (REMOTE - SHERMAN OAKS, CA) 07/2021 – 11/2023  Cultivated strong relationships with key stakeholders, increasing solution adoption and account performance by 15%.  Designed interactive real-time KPI dashboards using React.js and PostgreSQL, improving data-driven decision-making and boosting user engagement by 25%.  Automated pipeline workflows with Python tools, reducing the sales cycle by 30% and increasing conversion rates by 10%.  Developed custom CRM-to-ERP integrations, enhancing data synchronization efficiency by 25%.  Built advanced analytics platforms with React.js frontends and Python/Flask backends, improving data visibility by 40%.  Employed scalable microservices pipelines with Docker/Kubernetes, reducing downtime by 35% and enhancing scalability. CUSTOMER SUCCESS MANAGER, CLARITY SOFTWARE SOLUTIONS (REMOTE - MADISON, CT) 01/2006 – 07/2021  Drove 25% CSAT (customer satisfaction ratings) improvement through real-time sentiment analysis implementations, strategic onboarding programs, and proactive post-sales support.  Resolved escalated issues using Python-based intelligent ticket routing systems, reducing resolution times by over 40%.  Developed JavaScript-based collaboration tools for remote environments, improving team efficiency by 20%.  Led cross-functional teams to streamline product releases and enhance user experience through API integrations.  Reduced customer churn by 15% through tailored retention strategies based on predictive analytics.  Boosted team performance by 25% through needs assessments and the creation of comprehensive training curricula. EDUCATION MASTER OF BUSINESS ADMINISTRATION (MBA) MASTER OF COMPUTER SCIENCE (MS) UNIVERSITY OF CONNECTICU WATERBURY, CT  Major Concentrations: Business Administration and Computer Science  Minor Concentration: Technology Innovations in Artificial Intelligence (AI) and Machine Learning (ML)  GPA 3.88 summa cum laude - President’s List  Thesis: "AI-Driven Innovations in Customer Success: Leveraging Predictive Analytics and Machine Learning to Enhance Engagement, Adoption, Retention, and Optimization" BACHELOR OF SCIENCE (BS) BUSINESS ADMINISTRATION BACHELOR OF SCIENCE (BS) COMPUTER SCIENCE CENTRAL CONNECTICUT STATE UNIVERSITY  Major Concentrations: Business Administration and Computer Science  Minor Concentration: Communications  GPA 3.92 magna cum laude - Dean’s List  Treasurer, Beta Gamma Sigma - Honor Society NEW BRITAIN, CT SKILLS Interpersonal & Leadership Escalation Management & Resolution Psychology, Sociology, Economics Goal-Oriented Achiever Retention Strategies SOP Development, Enterprise Systems Creative Problem-Solving Process Analysis & Optimization Data Analysis, Advanced Analytics Attention to Detail Self-Motivated Initiative-Taker Meticulous Organization Efficient Time Management Effective Multitasking Empathetic Listener Analytical & Critical Thinking Adaptability & Resourcefulness Strong Work Ethic Thrives in Fast-Paced Environments Team Leadership, Training, Mentoring Communication & Collaboration Professional Communication Business Reviews & Presentations Cross-Functional Collaboration Virtual Collaboration Zoom | Teams | Slack | Discourse Strategic Automated Communications Content Design/ Creation/ Moderation Technical Writing & Documentation Change Management Customer Success Startup Environments Continuous Improvement Initiatives UI/UX Wire Frames, Journey Mapping User Experience, Integration Project and Product Management Technical Support & Troubleshooting Sales & Business Development Key Account Management Business Development Strategies On-Site Consultations, Demonstrations Contract Negotiations Growth Strategies & ROI Analysis Market Analysis & Organic Growth Portfolio Expansion, Sales Pipeline B2B & B2C Sales Experience Consultative, Up, Cross-Selling Technical Expertise Generative AI Artificial Intelligence LLM | MLLM | VLM Development Machine Learning – Data Labeling Annotation, Classification 15+ Years in Client-Facing Roles Requirements Gathering Stakeholder Relationship Management QA/QT Quality Assurance, Testing Customer-Centric Support, Consulting Workflow Optimization & Prioritization Client Onboarding & Engagement Generalist, STEM, Computer Science Advanced Mathematics, Physics Prompt Engineering | SaaS | PaaS | IaaS Dev Tools, Languages, Methodologies Tableau, Asana, Google, SmartSheets Frontend Python, HTML, JavaScript, TypeScript C++, C#, React, Bash, Angular, Vue Backend Node, Express, Django, Flask, Spring Boot Mobile Swift, Flutter, Kotlin, Ruby, Rust, GO Database Oracle, PostgreSQL, MongoDB, MySQL Cloud AWS, Azure, Google Cloud Platform DevOps Docker, Kubernetes, Jenkins,, CI/CD Visual Studio Code, IntelliJ IDEA, Eclipse Jest, PyTest, JUnit, Selenium, GraphQL Agile Scrum, Kanban, JIRA, Swagger REST, ELK Stack, Prometheus, Grafana Git, GitHub, GitLab, Bitbucket Certifications Google, AWS, Kubernetes, HashiCorp Microsoft Office Certified Expert Excel | Word | PowerPoint | Project CRM Salesforce, HubSpot, Zendesk