Angela Gillard

Dynamic and results-oriented Technical Leader with 15+ years of experience driving transformative initiatives at the intersection of innovative technology and strategic business objectives. Renowned for designing and implementing AI powered solutions that deliver measurable business outcomes while fostering exceptional client satisfaction. Combines advanced technical expertise in full-stack development (Python, Java, JavaScript, C#, C++, HTML) with strategic account leadership to achieve outstanding results in business development, operational efficiency, and revenue growth. Passionate about leveraging emerging technologies—such as AI, ML, predictive analytics, and cloud-native architectures—to solve complex business challenges. Adept at building and leading high-performing teams, fostering innovation, and delivering transformative solutions that exceed organizational goals and drive sustainable growth.

Key Achievements:

• Enhanced Campaign Performance: Developed machine learning-driven customer segmentation models using Python/TensorFlow, increasing campaign effectiveness by 30% through targeted engagement strategies.
• Accelerated Revenue Growth: Engineered predictive analytics solutions that drove a 25% increase in client portfolio value and a 15% boost in customer lifetime value through data-informed growth strategies.
• Achieved Unmatched Client Satisfaction: Maintained a consistent 100% client satisfaction rating by implementing real-time feedback systems powered by AI-driven sentiment analysis tools.
• Reduced Customer Churn: Deployed predictive churn reduction models leveraging customer health scoring (Freshdesk/Python) to decrease attrition by 20% through personalized retention workflows.
• Optimized System Performance: Designed a scalable microservices architecture using Docker/Kubernetes, reducing system downtime by 35% while enhancing scalability and performance.
• Improved Data Visibility: Built a custom analytics platform (React.js/Python), improving cross-functional data visibility by 40%, enabling better decision-making across teams.
• Streamlined Issue Resolution: Implemented an intelligent ticket routing system powered by AI/ML automation, reducing resolution times by 40%.
• Enhanced System Integration: Created enterprise-grade API connectors to improve synchronization efficiency across enterprise systems by 25%, ensuring seamless data flow and operational consistency.