ANGELA
ENRIQUEZ
CUSTOMER SERVICE SPECIALIST
ABOUT ME
I am a dynamic customer service professional with over
five years of experience in customer support roles.
Currently serving as a Customer Service Specialist at
True Classic, an online men's apparel brand, where I
engage with customers and manage inquiries across
social media and support platforms. I have a proven
track record of resolving complex issues for mobile
banking and telecommunications at Chime, Verizon,
and Comcast. Proficient in Zendesk, Zowie, and Shopify,
I excel at enhancing the online shopping experience
and
driving
customer
satisfaction
in
fast-paced
environments.
CONTACT
--0394 M. Perez St. Poblacion, Norzagaray, Bulacan 3013
EDUCATION
BACHELOR OF SECONDARY EDUCATION MAJOR
IN ENGLISH
-
EXPERIENCE
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
CUSTOMER SERVICE AND SOCIAL MEDIA
SPECIALIST
TRUE CLASSIC
June 2023 to present
Currently serving as a Customer Service Specialist at True
Classic, an online men's apparel brand, where I engage
with customers and manage inquiries across social media
and support platforms.
Proficient in Zendesk, Zowie, and Shopify, I excel at
enhancing the online shopping experience and driving
customer satisfaction.
EXPERIENCE
May 2022- March 2023
CUSTOMER SERVICE REPRESENTATIVE
TASKUS INC.
I worked as a customer support representative for
Chime, a mobile banking application in the United
States.
I was in charge of answering inbound calls about
account issues such as account balance queries,
debit card activation, and denied transactions.
I was in charge of assisting consumers in navigating
the mobile banking application, such as how to
update account information, transfer funds, and view
transactions.
TECHNICAL SUPPORT REPRESENTATIVE
ALORICA PHILIPPINES INC.
March 2021- May 2022
I worked as a customer service and technical support
representative for Verizon Mobile, one of the leading
mobile network providers in the US.
Accepting inbound calls for network service issues such
as signal troubles, bundling plans, activating sim cards
and phone services, and aiding consumers in setting up
their mobile phones was my responsibility.
TECHNICAL SUPPORT REPRESENTATIVE
VXI GLOBAL HOLDINGS B.V
February 2020- January 2021
I worked as a customer care and technical support
agent for Comcast Xfinity phone, TV, and internet, a
well-known internet provider in the United States.
I was in charge of accepting inbound calls for
technical issues such as an interrupted internet
connection, TV service, or phone service.
I troubleshoot over the phone with the customer and
am in charge of scheduling technician appointments
if necessary.
SKILLS
Excellent problem-Solving
Computer Literacy
Strong Communication
Capacity to work well within a team
E-commerce expert
