Angel Peach Rico

ANGEL PEACH R. RICO KEY SKILLS Communication: Written & verbal (English & Filipino) Customer Service Email, chat, and call support Design Tools Canva (experienced), Figma, Adobe Photoshop, CapCut Software & Tools Microsoft Office, Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, Map, etc.), Facebook, Instagram, X (Twitter), TikTok, Pinterest, Slack, Grammarly, Telegram, Zoom, Loom, Discord, Trello, Hubstaff, Calendly Soft Skills Time management, problem-solving, adaptability, teamwork, communication WORK AND ORGANIZATION EXPERIENCE Customer Service Representative January 2024 - April 2025 JILIBET Casino Company Handled customer inquiries via chat, email, and phone; resolved 95% on first contact. Took on assistant-type tasks including payroll data entry and basic graphics using Canva. Managed the company’s social media page and created engaging posts to increase audience reach. Helped improve service quality and client satisfaction. IT Intern January 20, 2025 - June 18, 2025 National Power Corporation (NPC) - Mindanao Generation Co-developed an inventory management system. Assisted in designing and implementing user interfaces to help improve usability and responsiveness. General Virtual Assistant July 18, 2025 – Present Freelance Conducts competitor and creator research to identify market trends and brand positioning. Performs Google Maps and online searches to locate shops and suppliers offering specific products. Reaches out to potential partners or stores through email, social media, and other communication channels. Manages and organizes data and reports using Google Sheets for efficient tracking and analysis. Supports marketing and research-related tasks with a focus on accuracy, initiative, and attention to detail. Literary Committee Undersecretary (Computer Applications Society) 2023 - 2024 Mindanao State University - Iligan Institute of Technology Coordinated and organized literary events and competitions within the school. Assisted in planning, promoting, and documenting activities under the literary committee. Helped manage team tasks and schedules to ensure smooth program execution. EDUCATION Bachelor of Science in Computer Applications Mindanao State University - Iligan Institute of Technology Major in Internet of Things. Thesis on "Tiangge.com: An IoT-Driven Barcode Inventory Management for Flea Markets with Ecommerce Integration”. Latin Honor: Cum Laude CERTIFICATIONS & TRAINING Research Presentation: MSU-IIT Research & Innovation Week – Tiangge.com system Technical Training: QI-ANXIN Technology Group Endpoint Detection & Response Certification Network Detection & Response Certification Network Access Control Certification Colloquium Participation: Innovation & Interdisciplinary Research