Angel Faye Datun

ANGEL FAYE DATUN PROFESSIONAL SUMMARY CONTACT Legazpi City, Philippines 4500 Mobile:- Hands-on Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. - SKILLS EDUCATION March 2017 Bachelor of Science: Civil Engineering Bicol University College of Engineering, Legazpi, ALB April 2016 Bachelor of Science: Accounting And Business Management AQUINAS UNIVERSITY, Legazpi, ALB MS Office Zendesk Appfolio Zapier Asana Quickbooks beginner G Suites Customer service-focused Trello Hubspot Financial budgeting and reporting Discord Schedule Management Outlook Customer Relations Training and mentoring WORK HISTORY June 2022 - January 2023 Sales Representative, GADAI, ATLANTA, GEORGIA LANGUAGES Met with existing customers and prospects to discuss business needs and recommend optimal solutions. English Developed and delivered engaging sales presentations to convey product benefits. Bilingual or Proficient (C2) Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Revitalized product revenues to over $200000 in less than 1 year May 2021 - June 2022 Regional Operations Manager, BICOL PITMASTER EGAMES, Legazpi City, PH Operations Management Handles sales, marketing, human resource and even legal parts of operations of online cock-fighting in region of Bicol Developed systems to track and log work issues. Introduced new methods, practices and systems to reduce turnaround time. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Diminished cost of business operation by 25% while boosting sales by 500% resulting in total gross bets/sales averaging of 3.5 Billion pesos in last 3 months. January 2019 - March 2021 Property Manager, iHomes, New York, USA Multitasking Decreased operating costs 15% by implementing cost control procedures Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Followed up on delinquent tenants and coordinated collection procedures. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs. February 2018 - November 2019 Property Manager, Ayala Lands, Makati City, PH Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services. Completed final move-out walk-throughs with tenants to identify required repairs. Managed almost 100 customer calls per day December 2017 - January 2018 Remote Clinic Receptionist, Salvosa Dental, Los Angeles, California Carried out day-to-day duties accurately and efficiently. Learned new skills and applied to daily tasks to improve efficiency and productivity. Collaborated with team members to achieve target results. Used critical thinking to break down problems, evaluate solutions and make decisions. Helped gain more clients while facilitating existing ones. Managed 40 phone calls daily October 2016 - December 2017 Digital Marketing Staff, GLACE INC, Legazpi City, PH Create marketing plans, digital contents and social media marketing strategies for different companies as third party agency that provides digital marketing. Carried out day-to-day duties accurately and efficiently. Identified issues, analyzed information and provided solutions to problems. Led projects and analyzed data to identify opportunities for improvement. Delivered services to customer locations within specific timeframes. Managed 15 social media accounts simultaneously Run Bicol region's first digital electoral campaign March 2015 - June 2017 Client Success Manager, Part Time (3 Summers), VRBO, Legazpi City, PH Reviewed products and user documentation to assess compliance with client success processes. Planned, articulated and executed client development strategies. Listened to customers' questions and concerns to provide answers or responses. Built strong relationships with field operations team to support business development opportunities and improve service. Devised recommendations to streamline and simplify customer support system and improve response time. Provided excellent customer service by efficiently resolving issues and responding to inquiries. Managed 50 average phone calls daily ADDITIONAL INFORMATION I am skilled in taking calls, responding to emails, and handling chats with efficiency and great care, particularly in the retail and travel field. I also have knowledge in Accounting and bookkeeping.