Angel Anne C. Ponferrada

ANGEL ANNE C. PONFERRADA San Dionisio Parañaque City-- Skills: Multitasking Punctual Resourceful Coachable Problem-Solving Adaptive Collaboration Team-player Management Interpersonal Critical Thinking Teamwork Work Experiences: McDonald’s Philippines SERVICE CREW (July 2015 – February 2017) ❖ Greeting Customers and making sure that store is clean and organized ❖ Prioritize food safety and quality of each products that we serving ❖ Recommending products and upsizing promotions ❖ Collecting payments and product inventory LOCAL STORE MARKETING (Mcdonalds) (February 2017 – July 2018) ❖ Working on store sales and revenue improvement ❖ Customer outreach ❖ Compile report for financial and statistics GUEST EXPERIENCE MANAGER (Golden Arches Development Corp.) (August 2018 - October 2021) ❖ Hospitality and entertainment of local store ❖ Training employees in customer service ❖ Direct report with upper management and outreach programs ❖ White glove support experience CUSTOMER SERVICE REPRESENTATIVE (Teletech) (November 2021-December 2021) ❖ Take calls and answer querries ❖ Addressing techinical and billing concerns ❖ Manage complaints ❖ Troubleshoot significant customer issue ❖ Provide general information FRAUD SPECIALIST (Telus International) (Febtruary 2022-August 2022) ❖ ❖ ❖ ❖ Investigate fraudaulent Activity of Cardholder Troubleshoot significant customer issue with their card Processed chargeback if the said issue is fraud Outbound call if needed Technical Skills Knowledgeable in MS office application software Software enhancement for inventorial systems (POS) Education: Bachelor of Science in Business Administration -) CITY UNIVERSITY OF PASAY PASAY CITY Trainings and Seminars: ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ MOVING EXCELLENCE AND KNOWLEDGE (OCTOBER 2015) LEADERSHIP AND AWARENESS PROGRAM (OCTOBER 2016) BUSINESS KNOWLEDGE OF YOUNG LEADERS (NOVEMBER 2016) BASICS OF LOCAL STORE MARKETING (MAY 2017) HOSTING CLASS (SEPTEMBER 2017) SALES AND MARKETING SEMINAR (OCTOBER 2017) FEEL GOOD MOMENT CLASS (NOV 2018) SHIFT MANAGEMENT EXCELLENCE (FEB 2019) FOOD SAFETY (MARCH 2019) Character References: Arlyn Gutierrez- Golden Arches Development Corp Operational Manager Wealthy Caberte- Collabera Team Lead Talent Acquisition- Antonie Bobier- ADP Employment Tax Account Manager I hereby to certify that the above information is true and correct to the best of my knowledge and belief. Angel Anne C. Ponferrada Applicant . Highly motivated IT graduate seeking a position where I can apply my skills and knowledge. Highly motivated IT graduate seeking a position where I can apply my skills and knowledge.