Anesu Caroline Murenje

Curriculum Vitae for Anesu Caroline Murenje PERSONAL INFORMATION Name Address Telephone E-mail ANESU CAROLINE MURENJE th No. 14 6 AVENUE , MABELREIGN, HARARE -, - ,-- CAREER BRIEF An enthusiastic financial services consultant committed to helping customers achieve their financial goals. A dependable professional with a long term career goal of becoming a seasoned Impact Investment and development finance consultant. A highly driven individual with over five years of progressive experience in leading organisations in the financial services sector. EDUCATION AND TRAINING UNDERGRADUATE STUDIES Title of Qualification Degree Classification Name of Institution Dates (from-to) ON THE JOB TRAINING Bachelor of Commerce Honours Degree Finance Upper Second Class Pass (2.1) National University of Science and Technology 2013 – 2017 Information Security Risk and Compliance Bancassurance AML/FATCA Zimbabwe AML General Awareness Operational risk management Productivity Training CERTIFICATES Certificate in Digital Money- Digital Frontiers Institute(Cape town, SA) Microfinance Lending for Credit Officers – Zimbabwe Association of Microfinance Institutions Sales and Key Account Management – Marketers Association of Zimbabwe Customer Experience Management- Marketers Association of Zimbabwe ORDINARY AND ADVANCED EDUCATION 3 A Level passes in Mathematics, Business Studies and Accounting 11 O Level subjects including Mathematics and English COMPUTER SKILLS Microsoft office packages SKILLS AND COMPETENCIES Technical skills, Interpersonal Skills, Leadership Skills and Communication Skills EMPLOYMENT HISTORY • Dates (from – to) • Name of employer • Occupation/position Role Description MAY 2021 – MAY 2022 POSB ESTEEM PRIVATE BANKING ACCOUNT RELATIONSHIP OFFICER The Account relationship officer position is responsible for business growth, relationship management, offering personalised customer service to Esteem clients and any other duties assigned by the branch manager. Other roles Held: Teller, Customer services officer, Loan officer • Dates (from – to) • Name of employer • Occupation/position Role Description OCTOBER 2018 – APRIL 2021 OLD MUTUAL GROUP ZIMBABWE – OLD MUTUAL FINANCE CLIENT RELATIONSHIP OFFICER The Relationship officer role was responsible for business development, customer service, portfolio administration and relationship management in the Midlands area and reports to the Regional Branch manager. Duties also entailed cross selling group products ranging from Insurance, life assurance, Investment and retail banking products Other Roles held: Office Administrator • Dates (from – to) • Name of employer • Occupation/position Role Description SEPTEMBER 2017 -JULY 2018 INCLUSIVE FINANCIAL SERVICES LOANS OFFICER This was a Loans officer role, responsible for business development and portfolio administration. I from time to time performed the duties of the Branch manager. Other roles Held: Cashier, Client services consultant • Dates (from – to) SEPTEMBER 2015 – JULY 2016 • Name of employerSUCCESS MICROFINANCE BANK • Occupation/position LOANS OFFICER INTERN Role Description The position was a traineeship role reporting to the Branch Manager. Other roles Held: Accounts Administrator, Agent relationship officer VOLUNTEER EXPERIENCE Volunteered with Touching Lives Africa Foundation in 2016, we assisted children mostly orphans and financially dis-advantaged by raising funds for tuition fees, school stationery and clothing. Also assisted the girl child with sanitary wear so that they do not miss school days due to lack of proper sanitary wear. FUNCTIONAL AREAS Credit analysis - Using the CAMPARI and 5 C’s of credit models to assess and recommend loan applications to the Branch, Management or Board credit Committees. Approve loan cases circulated in the Branch credit committee. Highly analytical individual skilled in Financial statements analysis and interpretation. Delinquency management – following the delinquency management process according to the company policy, plan course of action to recover outstanding amounts from clients and negotiate payment plans. Ensuring Colleteral/ security perfection of pledged assets by loans officers, liaising with company lawyers during the loan recovery process, delivering and filing demand letters. Proposing loan restructures to the Branch and management credit committee. Portfolio administration and reporting of overdue accounts. Research and product development - responsible for product development to suit the needs of clients. Researching on the market and market trends is done on a regular basis to best understand the region and potential clients, thus coming up with financial products and services which meet their financial needs. Business development and strategic partnerships - undertake business developments initiatives. In one of my roles, managed to grow the loan book in a new area for my business unit and build various relationships with my networking skills. Building and maintaining partnerships which will help customers grow socially and economically with companies, NGOs, merchant agents etc. Cross-selling the group products has increased my knowledge in the fields of insurance, life assurance, retail banking and multiple investment products. Relationship and key account management - form relationships with potential clients and manage these relationships to ensure repeat business, lasting relations and customer retention. Trainings and offering advisory services and business support to clients is done on an on-going basis to cultivate the entrepreneurial spirit. Office Administration – managing office correspondence, filing and maintaining data integrity, managing office supplies, on-boarding of clients (checking all KYC documents) , opening current and savings accounts for clients, processing client requests and communicating these with the appropriate departments. My duties also entailed preparing and verifying disbursement documents and offer letters. Portfolio administration – loan monitoring, proposing loan re-structuring according to the company policy, report writing on branch and portfolio performance Customer Service - attending to customer queries, concerns and resolving these in a satisfactory and expedited manner. Providing first class level of service to clients to enhance customer satisfaction. ADDITIONAL INFORMATION Referees: S. Mpala (Former Superior at Inclusive Financial Services)- - P. Makanhiwa (Former Branch Manager at Old Mutual Finance)- - D. Muyeche (Lecturer at National University of Science and Technology) ---