Andylyn Nodalo

ANDYLYN E. NODALO  Brgy. San Pablo (Simangan) Ormoc City, Leyte - -° September 16, 1997 Single mother of an 8-year-old son • Teacher at St. Therese the Little Flower Montessori Center -) ➢ Working with children between the ages of 3 and 14 – Inclusive Education. • Customer Service Associate at Tech Mahindra (Feb 23, 2021 – July 21, 2021) ➢ Local Account – Globe ➢ We are responsible for validating information provided by applicants or customers. ➢ Check if they do have existing account or unsettled balances. ➢ Handle outbound calls if it’ necessary. • Customer Service Inbound 2 at FOUNDEVER (July 26, 2021 – November 2, 2023) ➢ International Account – Expedia Retail Lodging ➢ We handled hotel and car reservation. ➢ Help the customers to change or cancel their Hotel or car reservation. ➢ Assisting customer for their refund request and provide an update. ➢ Handling complaints with the customer and offer compensation. ➢ Ensure customer that we will be able to resolve all their concerned in a timely manner. • Customer Service Representative at Officepartners360 (November 27,2023 – July 4, 2024) ➢ International Account – Morgan & Morgan –The largest personal Injury Law firm in the nation) ➢ Working with the closing statement department (bills). We are the one who will approve or reject the finance request. We must make sure that all documents that are needed were attach and must no provider name that has negative amount under damages and liens section ➢ Check if the FinSet approved the request for the Hold in Trust Bill and must check if there’s an approval attachment from the managing partner for the Do Not Pay request by the client ➢ Checking the Authority to Represent and the Statement of Client Rights if they were signed by the attorney. ➢ I had a chance to work with other department which is under Special Project - Inbox we need to check their Medical Records and Bill and check in other portals if it has been added, checking the client DOB, DOS and the name of the facility. COLLEGE: Bachelor of Secondary Education with major in Music, Arts, Physical Education and Health Eastern Visayas State University, Ormoc City Campus -) -) SECONDARY: Dolores National High School Brgy. Dolores, Ormoc City -) ELEMENTARY: San Pablo Elementary School Brgy. San Pablo, Ormoc City -) SKILLS • • • • • • • Languages: Bisaya, Tagalog, English Computer literate Good communication skills Passionate, hardworking and honest Self-motivated with sense of initiative and a high energy level Tolerant and flexible Can handle a large number of team REFERENCES Mr. Jason Bael - Mr. Paul P. Caremans -Mrs. Rita O. Holt -