Andy Radson

Hello! My name is Andy, and I’m a native French speaker with solid experience in web content writing and customer support, both as an agent and as a team manager. I specialize in delivering high-quality French content and professional client service adapted to business contexts.

From 2017 to 2019, I worked in customer care for leading brands such as Air France and ShowRoomPrivé, where I managed complaints, assisted customers via email and phone, and ensured customer satisfaction through personalized support. These experiences taught me the importance of clear communication, empathy, and attention to detail.

In 2019, I joined ENI Gas & Power as a telemarketer, promoting energy offers to French-speaking clients. I quickly advanced to the role of Coach Production (team manager), where I led a team of telemarketers, conducted performance analysis, provided one-on-one coaching, and ensured we met sales and service goals.

Since 2023, I’ve been working as a freelance French content writer. I specialize in:

✍️ Blog articles

🛍️ Product descriptions

🌐 Web pages & landing pages

📚 SEO-optimized content (in French)

I conduct in-depth research for every topic I write about and make sure the tone matches the client’s brand and audience. I pay close attention to structure, clarity, flow, and language quality. My texts are well-organized, grammatically correct, and stylistically appropriate for French readers.

I also bring my customer service experience into every freelance project. I’m responsive, organized, and easy to work with. I understand deadlines, I adapt quickly to tools (CRM, CMS, Trello, Slack, etc.), and I deliver work that is ready to publish or send.

Key skills and strengths:

✅ Native fluency in French (spoken & written)

✅ 5+ years of experience in customer support and sales

✅ 2+ years in freelance content writing

✅ Excellent research and writing abilities

✅ Knowledge of business French and formal communication

✅ Strong client focus and professionalism

✅ Reliable, responsive, and detail-oriented

If you’re looking for a bilingual freelancer who can handle your French writing or client support tasks with clarity, speed, and care — let’s connect!