Andromeda Fuentes

ANDROMEDA FUENTES SOCIAL MEDIA VA CUSTOMER SERVICE SALES & MARKETING CAREER SUMMARY Store Manager | Cook | HR BES TAKOYAKI SAN PABLO CITY | APRIL 2022- JULY 2025 PERSONAL PROFILE I am a social media manager and SEO specialist. Expert in customer service supports both voice and non-voice communication. Act as a team leader that focused on promoting business growth by providing exceptional service and sales development. CONTACT INFORMATION Phone: (- / (- Email:-Address: Block 3 Lot 5 Phase 2 Bria Homes, Brgy. San Gregorio, San Pablo City, Laguna, 4000 Birthday:- Age: 28 years old ACADEMIC HISTORY New Era University BACHELOR OF ARTS MAJOR IN MASS COMMUNICATION Central Quezon City, Philippines SY: 06-2013 - 03-2017 Technical Education and Skills Development Authority (TESDA) English for Business and Entrepreneurship Short Course Completed: Aug. 27, 2025 PLATFORM USED Communication: Skype | Zoom | Cisco Webex | Slack | Loom | Vonage | Ring Central Social Media Marketing/Management & Scheduling: SocialPilot | Sendible | Meta Business | LinkedIn Twitter | Pinterest | Flickr | Tumblr | Google My Business Email Marketing: Outlook | MailChimp | Act! | HubSpot CRM: Salesforce | Zoho | HubSpot | Act!| Insightly Photo Editing: Photoshop | Canva Video Editing: Adobe Premiere Pro Project Management: Asana | Zoho | Handles the day-to-day operations of the business, including sales, inventory, and staff management. Greet & present menu to customers. Prepare, cook, and serve authentic takoyaki. Mix lemonade with assorted juice flavors. Managed 6-8 people for two branches. Assess & hire staff workers. SMM | Meta Ads Manager MAGIC INC.| FREELANCE JUNE 2021 - APRIL 2022 Managed, scheduled posts, and created graphics for multiple social media platforms for a variety of clients (e-commerce, fashion, health & beauty, jewelry, real estate). Runs campaigns for FB advertisements. SMM | SEO | Digital Marketing ON THE MARK DIGITAL| DECEMBER 2020 - APRIL 2021 Content creator and manages multiple social media platforms such as Facebook, Instagram, Tumblr, Pinterest, and Blogger. Drive traffic through SEO, primarily Google My Business profiles. Doing Instagram engagement and marketing for different clients. Sending DM's, like and comment on their post. General VA | Data Entry| Administrative Assistant AVTELCOM LLC INT. | MARCH 2020 - NOVEMBER 2020 GVA for events, booking a photo booth/ DJ event services. Taking outbound/ inbound calls to assist clients' inquiries, e-mail marketing, chat support, and data entry. Customer Service Rep.- Collection Agent SYKES ASIA INC. | JULY 2019- JUNE 2020 Delivered exceptional customer service on all calls while maintaining a calm and professional demeanor at all times. Review collection reports determining the status of collections and amounts of outstanding balances. DJ, Radio Newscaster, Marketing Associate MAGIKFM BUTUAN CITY | CONTRACTOR ENDED JUNE 2019 Announced different parts of radio broadcasts, including ads, song switches, and breaking news segments. Recorded ads and commercials for over local businesses, proactively seek for new advertising clients. Senior Sales Representative | Marketing Consultant UFUF TRUCKING & LOGISTICS SERVICES | FEBRUARY 2019 - PRESENT Present logistics services, negotiate pricing and contract terms, & close deals to drive revenue. Collaborate with internal teams to ensure timely and efficient delivery of services. PROFESSIONAL SKILLS MS Office: Word, Excel, Outlook, & PowerPoint Event Management Google Docs, Spreadsheets, Drive, Slides Trucking & Logistics Adobe Premiere Pro / Photoshop DJ / Vlogger Customer Service E-commerce Digital Marketer Basic Baking Collection | Billing | Invoice Driving Skills Film & TV Production