Andrie Sukma Nugraha

Andrie Sukma Summary Nugraha A team member who offers thoughtful and constructive feedback to promote productivity and loyalty. Work Experience Contributor Success Manager – 05/2024 to 07/2025 Outlier (Scale AI), Remote • Host onboarding webinars • Address and resolve contributor issues coming from webinar and Outlier Community • Approach contributors with onboarding issues • Review Indonesian screenings • Train contributors to prepare them for live tasks • Develop seed questions for Indonesian screening • Review AI-generated Indonesian screening questions • Translate onboarding and training materials (EN to ID) Contact Address: Jalan Vijaya Kusumah I No. 21, Pasir Endah, Ujung Berung, Bandung, West Java, Indonesia 40619 Phone: - Email:- Languages • Bahasa Indonesia • English Hobbies • Sports • Reading • Writing Skills • Writing/Editing • • • • Task/Project Management Translation Training Customer Success Queue Manager – 02/2024 to 05/2024 Outlier (Scale AI), Remote • Conduct webinars/trainings to prepare contributors for GenAI projects • Audit contributors/tasks • Address contributor project-related questions/issues • Make announcements/inform contributors on any project updates • Translate project guidelines/materials Store Operations Manager - 01/2020 to 09/2024 GYODI Store, Bandung • Upload products to online stores (Tokopedia, Shopee, and Lazada). • Handle customers through chat. • Pack orders. • Advertise products on various platforms (Shopee, Tokopedia, and Lazada). Operations Manager - 1/2016 to 10/2018 Semester Publishing Partner, Bandung • Keep close contact with main client (Tripaneer) to discuss business development, team expansion, and new projects. • Audit/evaluate Editor Manager, Project Manager and QC Manager. • Develop company structure. • Determine salary range for every position within the company. • Map each team (Editor, QC, and Project teams). • Coordinate with QC Manager to develop and refine evaluation tools, and discuss quality related issues. • Coordinate with Editor Manager to ensure weekly target is achieved and discuss editor related issues. • Coordinate with Project Manager to discuss and develop guidelines for new projects. • Coordinate with HR Manager to discuss morale, salary, and recruitment issues. Work Experience Editors Training Coordinator (Remote) - 8/2014 to 12/2015 Tripaneer, The Hague • Train new editors. • Refine editing guidelines. • Refine listing template. • Coordinate with senior editors/trainers. • Map new editors with trainers for training. • Develop editor training videos. • Develop evaluation system and tools for editors. Editor (Remote) - 12/2013 to 8/2014 Tripaneer, The Hague • Create and edit holiday experience listings. • Ensure listings meet the defined requirements of the company's platform. • Coordinate with other team members for listing preparation. • Publish holiday experience listings on company's website. Education • Bachelor of Education: English Education - 2008 Universitas Pendidikan Indonesia, Bandung • Master of Education: English Education – 2013 Universitas Pendidikan Indonesia, Bandung