Andrie Sukma Nugraha

1. “Where's my cushion? I ordered it 3 weeks ago and it hasn't arrived and there is no tracking number. I want a refund if it isn't here in 2 days."
2. “Hi, I received the dress I ordered, but it’s the wrong size. I ordered a medium and got a large. Can you help me return it and get the right one?”

Answers:

1. Hi, We are so sorry for the inconvenience. Here is your tracking number "........". We will check with the expedition company and will inform you about the status of your order. For a refund, please refer to our refund policy. If in line with our policy, we will send the refund in 2 days. We truly appreciate your patience and understanding. Thank you!
2. Hi, We sincerely apologize for the mistake. Can you kindly send us photos of the dress you received? Also, before returning the dress to us, please refer to our return policy. Once everything is OK, we will make sure to send your the right size. Your patience during this inconvenience is truly appreciated. Thank you!