Andrew Truxton

Andrew Truxton Las Vegas, NV-- Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience NOC Engineer Tier 2 Lead Telos Corporation - Las Vegas, NV April 2019 to August 2020 IT Helpdesk position, supporting 500+ field sites. Support for the site operators that are working with the end customers. Escalate Technical Calls to Tier 3 Helpdesk. Helping customers schedule for appointments through a Federal Government website interface. All calls will be incoming from customers that have questions or need help. Follow pre-built scripts to help customers with their questions about the appointments. Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers. Performed troubleshoot on system and resolved all issues in process. Coordinated with senior level engineering group and site contacts for resolving all technical issues. Monitored network and resolved all issues that occurred on same. Developed and implemented all network maintenance activities. Evaluated policies and technical procedures and updated processes whenever required. Manages network tuning, performance and designs strategies, and makes recommendations to improve network performance Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health Responsible for testing and evaluating network hardware and software, developing new network monitoring, analysis tools and writing network documentation Work with problem management to identify reoccurring incidents and support service improvement plans to negate re-occurrence of incidents Perform network diagnostics to re-mediate detected/reported network incidents Provides technical Tier 5 support for network problems and simulation of network issues Manage incidents and network performance within SLA's, OLA's and KPI's IT Alpha Video Surveillance - Las Vegas, NV October 2018 to April 2019 Troubleshot any and all software/hardware/network issues that arose. Expertly configured all office PCs to run at optimal levels. Resolving server issues and server upgrades. Deploy and Configure Domain Controller and Active Directory. Configure VPN role on windows server 2016. Test and implement network monitoring tools to better troubleshoot remote network devices. Trained employees on one-on-one basis for new software upgrades when necessary. Created, Managed, and set-up e-mail addresses for clients using third party email provider. Implemented new technologies while reducing IT costs throughout company. Help Desk Tier 1 Corporate IT Solutions January 2018 to September 2018 Monitor the performance and capacity of WAN network using a variety of tools. Look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, work to determine the cause of the problem. When a problem impacts the WAN services, triage or troubleshoot the problem, if possible. While responding to incidents, track and document all issues and resolutions in detail. When problems are too large or complex for quick troubleshooting, escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution. Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Maintenance Technician Grand Pacific Resorts May 2017 to January 2018 Responsible for the completion of all maintenance service requests as assigned. Complete make-ready process of vacant condos as directed by the Property Manager. Work within expense limits established. Maintain inventory controls for cost effective operations. Schedule and complete the "Preventative Maintenance Program". Coordinate special projects as directed by the Property Manager. Assist in monitoring all work being performed by outside contractors. Responsible for 24-hour emergency maintenance service as scheduled. Carry pager/cell phone as required for on-call maintenance. Monitor and maintain all building systems as assigned. Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas. Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur. Complete payroll timesheets and mileage reimbursement and submit to supervisor as determined Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees. Assure safety standards are used which comply with all company, local, City, State and Federal guidelines. Ensure compliance of all work related activities in a fair, ethical, and consistent manner. Follow established company policies and those outlined in the Employee Guidebook. This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly. Special projects and other responsibilities as may be determined. Security Officer GMI Security 2015 to 2017 Patrol area of responsibilities often. Write log entries hourly on what is happening on post. Check parking to ensure no one is using unauthorized parking spaces. Ensure doors are secure. Housekeeper Camp Pendleton Naval Hospital May 2014 to May 2015 Maintain cleanliness and sanitation to meet the standards of a hospital environment. Clean office spaces, storeroom, corridors, stairwells, hospital rooms, patient rooms, bathrooms, etc. Vacuum, damp mop and polish floor. Team Lead Unleashed by Petco July 2013 to August 2013 Responsible for opening and closing the store. Serve as manager on duty. Ensure store is in a constant state of cleanliness. Perform physical inventory checks. Deposit store funds into company bank account. Interact with customers professionally and effectively. RF Test Operator Areotek 2012 to 2013 Has a basic understanding of RF and DC testing that is completed in support of production hardware. • Has a basic understanding of proper tuning techniques, to include tuning with tabs, and lumped elements in high power amplifiers with little supervision. • Has a basic understanding of troubleshooting techniques and the common problems seen in the production hardware. • Has a basic understanding of the use and proper calibration of the test equipment that is used in support of testing high power RF amplifiers, including but not limited to: Vector Network Analyzers, Spectrum Analyzers, Power Meters and Signal Generators, with little supervision. • Is able to clearly communicate and interact with the Responsible Engineers and the necessary production and manufacturing personnel to resolve production-related issues within the program. • Understands the program hardware flow (Steps) and role within that flow to better coordinate overall program test effort with the scheduled time allotment. • Ability to ensure all program documentation and test data records are complete and accurate and provided on a timely basis for review. • Ability to ensure the test tasks assigned are done in the most efficient and effective manner. • Ability to maintain close security and protect the company's assets from damage, including test equipment and tools. • Ability to ensure that the Quality Control functions are properly performed such as ESD precautions, Used-On Log and Equipment Calibration. • Ability to ensure personnel safety procedures are followed at all times and/or highlight and raise concern to the appropriate personnel if safety hazards are found. • Ability to ensure that the policies and practices of the Employee Handbook are followed within the department. • Ability to ensure company compliance in accordance with AS9100. Education Associates in Information Technology, Majoring in Network System Administration in Majoring in Network System Administration California institute of Arts and Technology - San Diego, CA February 2017 to September 2018 Skills • • • • • • • • • • • • • • • • • • • Comptia A+ (1 year) Desktop Support Help Desk Service Desk Active Directory Tech Support Comptia Helpdesk Support VPN It Specialist Computer Repair Information Technology Secret Clearance Network Support LAN Network Monitoring TCP/IP Operating Systems Microsoft Windows Military Service Branch: United States Marine Corps Service Country: United States Rank: sergeant September 2004 to September 2012 Super High Frequency (SHF) Supervisor 2011 to 2012 U. S. Marine Corp. Supervise ongoing operations for a multichannel radio site Survey possible radio sites, to include identifying man made structures, ensuring there are no obstructions in the line of sight, observing the surrounding area to ensure the ground is stable for radio installation Create the site configuration sheet, to ensure success with the operation of the multichannel radio setup Train peers and subordinates in the proper installation, operation, maintenance of the multichannel radio equipment Supervise subordinates in the inventory of the radio equipment, gear, and accessories 2011 to 2011 Training Manager U. S. Marine Corp. Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments Designing and developing training and development programs based on both the organization’s and the individual's needs Developing effective induction programs Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses 2010 to 2011 Training Supervisor U. S. Marine Corp. Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program is becoming increasingly important Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization Devising individual learning plans for 394 Marines Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment 2008. to 2010 SHF Supervisor U. S. Marine Corp. 2008 to 2008 Barrack Manager U.S. Marine Corp. Supervise working parties in maintaining barracks, buildings, and grounds in a clean, sanitary, and orderly condition. Make periodic inspections of plumbing, electrical equipment, and other building components and arranges for required repairs. Maintain a stock of tools, equipment, and housekeeping gear to supply working parties. Service buildings and materials such as light bulbs and towels. Make bunk assignments and issues lockers and bedding. Perform preventive maintenance and makes minor repairs to tools and equipment. Requisition supplies and equipment. Accompany inspecting officer on tours of inspection and prepares reports pertaining to unsanitary or faulty conditions. Assist in the supervision of a unit engaged in enforcing military regulations and guarding lives and property at a military installation. Inspects and determines condition of unit weapons and equipment. Initiate action to correct deficiencies. Supervise preparation of unit correspondence, reports, schedules, and rosters. Organize and supervise the necessary housekeeping functions within the organization. Conduct or supervise subordinates conducting training in military subjects. 2004 to 2008 SHF Operator U. S. Marine Corp. Operate radio equipment in order to communicate camps and other remote operations Turn controls or throw switches in order to activate power, adjust voice volume and modulation, and set transmitters on specified frequencies Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met Examine and operate new equipment prior to installation in order to ensure that it performs properly Determine and obtain bearings of sources from which signals originate, using direction-finding procedures and equipment Commendations: GLOBAL WAR ON TERRORISM SERVICE MEDAL LETTER OF APPRECIATION MARINE CORPS GOOD CONDUCT MEDAL 2nd AWARD CERTIFICATE OF COMMENDATION (INDIVIDUAL AWARD) MARINE CORPS GOOD CONDUCT MEDAL 1ST AWARD SEA SERVICE DEPLOYMENT RIBBON IRAQ CAMPAIGN MEDAL NATIONAL DEFENSE SERVICE MEDAL Certifications and Licenses A+ Certified July 2017 to June 2019 The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers. The A+ certification is sponsored by the Computing Technology Industry Association (CompTIA). Security Guard Assessments Technical Support Skills — Highly Proficient March 2019 Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.