Andrew Truxton

Troubleshot any and all software/hardware/network issues that arose.

Expertly configured all office PCs to run at optimal levels.

Resolving server issues and server upgrades.

Deploy and Configure Domain Controller and Active Directory.

Configure VPN role on windows server 2016.

Test and implement network monitoring tools to better troubleshoot remote network devices.

Trained employees on one-on-one basis for new software upgrades when necessary.

Created, Managed, and set-up e-mail addresses for clients using third party email provider.

Implemented new technologies while reducing IT costs throughout company.

Monitor the performance and capacity of WAN network using a variety of tools.

Look for hardware, software, and environmental alerts or malfunctions.

When an issue is identified, work to determine the cause of the problem.

When a problem impacts the WAN services, triage or troubleshoot the problem, if possible.

While responding to incidents, track and document all issues and resolutions in detail.

When problems are too large or complex for quick troubleshooting, escalate the issue to management,

other IT resources or 3rd party vendors for assistance in reaching a resolution.

Maintain ongoing communication within the team and externally, to keep all stakeholders aware of

relevant, known issues and the steps being taken.