Andrew Owunna

A confident and reliable Software Consultant/IT support engineer with extensive practical experience of working with computers and resolving any support issues raised to the service desk, also possessing a proven ability to administer and control the operation, configuration, and maintenance of computer-based information systems. Exceptional customer support expert in business applications and IT Solutions.

Skills Summary

• Proficiency in ERP Implementation
• Database Management (MSSQL)
• Storage and backup solutions Management
• Project Management
• Ability to use Design tools (MS Visio, Figma)
• Software Testing
• Documentation Management
• Proficient in Training

Capabilities

• Proficient in ERP User Support,
• Proficiency in Presentation,
• Critical thinking,
• Customer Service: Communication skills, patience, empathy.
• Ticketing Systems: Helpdesk, Freshdesk
• Troubleshooting: Problem-solving, diagnosing, and fixing hardware/software issues.