Andrew Oluchi Grace

ANDREW OLUCHI GRACE-Nigeria- SUMMARY Dynamic and results-oriented professional with a proven track record in providing exceptional administrative support and customer service. Skilled in managing schedules, coordinating tasks, and handling confidential information with discretion. Adept at leveraging strong communication and problem-solving skills to enhance customer satisfaction and operational efficiency. Experienced in using a variety of tools, including CRM systems, project management platforms, and virtual communication technologies, to deliver seamless remote support. Dedicated to fostering client relationships and ensuring a positive brand experience through proactive assistance and high-quality service WORK EXPERIENCE Virtual Assistant | June 2024 - Present Ronnat Global Multiventures - Remote Manage executive calendars and schedule over 50+ meetings annually and ensuring seamless coordination across three subsidiaries. Process and organize 200+ emails monthly, maintaining a 95% response rate within 24 hours for efficient Reduce stock discrepancies by 20% through improved tracking systems and maintaining 100% accuracy, including customer and supplier databases. Resolve 100+ customer inquiries monthly, achieving a 98% satisfaction rate and increasing repeat business by 25%. Customer Service Agent | December 2023 - May 2024 Gloval Investment Limited | Onsite Provided support to over 300+ clients, ensuring a 98% client satisfaction rate by addressing inquiries regarding property listings, investment opportunities, and payment plans, resolving concerns, and offering real estate guidance. Contributed to a 25% increase in property sales by assisting the sales team with lead nurturing and follow-up, converting 30% of initial inquiries into active clients. Assisted clients in completing property transaction paperwork, reducing errors by 15% and streamlining the purchase process for 50+ properties. Implemented a proactive follow-up strategy that boosted client retention by 20%, driving repeat business and long-term client loyalty. Maintained an accurate CRM system, tracking over 300+ client interactions, improving response time by 30%, and ensuring timely updates and client communications. Generated actionable insights from weekly and monthly performance reports, leading to new payment plans and improved customer retention by 12%. Executive Assistant | October 2022 - October 2023 UniqueZee Ushering Agency - Remote Managed CEO and senior management calendars, scheduling 100+ meetings monthly, ensuring smooth communication and efficient operations. Coordinated 30+ corporate events, driving a 15% increase in client satisfaction and repeat business through flawless execution. Led a team of 30+ ushers, ensuring 100% attendance and readiness for 20+ events monthly, optimizing team performance. Maintained relationships with 50+ clients, resulting in a 20% increase in client retention and referrals. Managed travel arrangements for 15+ out-of-town events annually, reducing travel-related costs by 10%. Organized reports with 100% accuracy, improving decision-making and operational efficiency. Customer Service Representative | June 2019 - October 2021 Apparel by Sommy - Remote Delivered exceptional customer support, managing up to 50 inquiries daily across different communication platforms with a 95% customer satisfaction rate. Utilized problem-solving skills to address customer issues promptly, leading to a 20% reduction in follow-up requests and improving overall customer experience through efficient and empathetic support Maintained detailed and organized records of customer interactions and resolutions, enabling data mining for reports that led to a 15% improvement in service accuracy and informed decision-making. EDUCATION 2023 | Akanu Ibiam Federal Polytechnic - Ebonyi, Nigeria | Higher National Diploma (HND) Food Science and Technology KEY SKILLS Administrative Excellence | Attention to Detail | Adaptability & Self-Motivation | Communication | Confidentiality | Customer Relationship Management | Customer Service Support | Organizational Skills | Problem-Solving & Conflict Resolution | Team Collaboration | Technical Proficiency | Time management & Multitasking | SOFTWARE SKILLS Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides, etc.) | Microsoft Office Suite (Word, Excel, PowerPoint) | Teams | Zoom | Asana | Trello | Slack | Calendly | Lemlist | Zapier | Priceline | Booking.com | Airbnb | CRM Software| CERTIFICATIONS In-Demand IT Skills | 2024 National Youth Service Corps (NYSC) | 2024