Andrew Oluchi Grace

Virtual Assistant | June 2024 - Present 

Ronnat Global Multiventures - Remote

• Manage executive calendars and schedule over 50+ meetings annually and ensuring seamless coordination across three subsidiaries.
• Process and organize 200+ emails monthly, maintaining a 95% response rate within 24 hours for efficient
• Reduce stock discrepancies by 20% through improved tracking systems and maintaining 100% accuracy, including customer and supplier databases.
• Resolve 100+ customer inquiries monthly, achieving a 98% satisfaction rate and increasing repeat business by 25%.

Customer Service Agent | December 2023 - May 2024

Gloval Investment Limited | Onsite

• Provided support to over 300+ clients, ensuring a 98% client satisfaction rate by addressing inquiries regarding property listings, investment opportunities, and payment plans, resolving concerns, and offering real estate guidance.
• Contributed to a 25% increase in property sales by assisting the sales team with lead nurturing and follow-up, converting 30% of initial inquiries into active clients.
• Assisted clients in completing property transaction paperwork, reducing errors by 15% and streamlining the purchase process for 50+ properties.
• Implemented a proactive follow-up strategy that boosted client retention by 20%, driving repeat business and long-term client loyalty. 
• Maintained an accurate CRM system, tracking over 300+ client interactions, improving response time by 30%, and ensuring timely updates and client communications.
• Generated actionable insights from weekly and monthly performance reports, leading to new payment plans and improved customer retention by 12%.

Executive Assistant | October 2022 - October 2023

UniqueZee Ushering Agency - Remote

• Managed CEO and senior management calendars, scheduling 100+ meetings monthly, ensuring smooth communication and efficient operations.
• Coordinated 30+ corporate events, driving a 15% increase in client satisfaction and repeat business through flawless execution.
• Led a team of 30+ ushers, ensuring 100% attendance and readiness for 20+ events monthly, optimizing team performance.
• Maintained relationships with 50+ clients, resulting in a 20% increase in client retention and referrals.
• Managed travel arrangements for 15+ out-of-town events annually, reducing travel-related costs by 10%.
• Organized reports with 100% accuracy, improving decision-making and operational efficiency.

Customer Service Representative | June 2019 - October 2021

Apparel by Sommy - Remote

• Delivered exceptional customer support, managing up to 50 inquiries daily across different communication platforms with a 95% customer satisfaction rate.
• Utilized problem-solving skills to address customer issues promptly, leading to a 20% reduction in follow-up requests and improving overall customer experience through efficient and empathetic support
• Maintained detailed and organized records of customer interactions and resolutions, enabling data mining for reports that led to a 15% improvement in service accuracy and informed decision-making.