Andrew Jade Enano

ANDREW JADE V. ENANO Unit 6 Raks Apt. Makisig St.Sauler CMPD. Bayan Luma V, Imus City, Cavite Mobile Number: - Email:-OBJECTIVE I am seeking a Virtual Assistant position where I can apply my organizational and communication skills to provide top-notch administrative support. I am dedicated to efficiently managing tasks, prioritizing workloads, and delivering exceptional results in a fast-paced environment. Core Skills: Communication: Excellent verbal and written communication skills to interact with clients, colleagues, and stakeholders effectively. Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently. Organization: Strong organizational skills to maintain accurate records, files, and systems. Tech Savvy: Proficiency in various software applications (e.g., Google Suite, Microsoft Office, CRM software, project management tools) and a willingness to learn new technologies. Problem-Solving: Ability to analyze issues, find solutions, and implement effective strategies. Attention to Detail: Meticulous approach to ensure accuracy and precision in all tasks. Adaptability: Flexibility to handle changing priorities and tasks in a dynamic environment. EXPERIENCE Customer Service – Team Lead | Shopify Platform April 2, 2020 – July 4, 2022 Work from Home • • • • • • • Social Media Moderation (Comments and Messaging) for Customer Service 24 Hours or Less turnaround time in Email Response. Shopify store customer service. Order Tracking Order Entry Refunds and Credits Sales Retention Customer Care Advocate October 2019– March 21, 2020 Optum Global Solution Alabang, Muntinlupa City • Assist Medicare and Medicaid Members • Answering questions about their insurance coverage (Co-Pay, Coverage, Prescription Benefits, and Phase of their Coverage). • Process medicine order and provide them with the Estimated Delivery Date Customer Support Specialist II Aug 22, 2017 – January 21, 2019 Convergys Philippines Inc./ Concentrix Mall of Asia, Pasay City • Resolving customers concern timely and efficiently. • Manages escalations, identifying business process errors, and ensures that the resolutions will align to the business goal. • Ensures customers retention and maintain business relationship. • Maintaining customer's satisfaction to the product and services offered. Teamate – Part Time Restaurant Support Mach 11, 2017 – July 2017 Deliveroo - London TaskUs – Imus, Cavite • Assist restaurant owners in their day-to-day operation. • Provide information to business partner and new partners. • Processing refunds, credits, and other payments related. • Troubleshoot technical issues. • Provides live order status. Recruitment Specialist July 25, 2016 – December 25, 2016 SITEL Philippines Incorporated Fixed Term Position Ground Floor e-Life Digital Zone, Eton Cyberpod – Ortigas • Recruit and interview prospective employees for agent position. • Applies STAR Method/Targeted Selection to screen applicant and match with the company’s competencies requirement. • Support Recruiting Supervisor and Manager in administration of all recruiting and employment activities. • Update candidates/applicants profile using BOOST – SAP SuccessFactor System. Curriculum Vitae Page 1 December 2015 – March 2016 Talent Acquisition and Community Management Intern Internship VXI Global Holdings Inc. Makati City and Quezon City • Phone screening • Responding social media inquiries and posting necessary information for daily online engagement. • Gathering leads for recruitment operation Part Time Accounting Staff 2013 - 2014 J.C Roncesvalles and Associates Certified Public Accountant • Handling and Filing Income Tax for BIR Compliance • Compiling Vat Relief • Handling client’s inquiries EDUCATIONAL ATTAINMENT Global Reciprocal Colleges April 2016 Graduated Bachelor of Science in Business Administration Major in Human Resource Development Management Rizal Ave. Cor. 9Th Ave. East Grace Park, Caloocan City Iligan Computer Institute 2008 - 2009 Tertiary Computer Programming NCIV Bugo, Cagayan De Oro TRAININGS AND SEMINARS ASEAN HR: THE NEW ERA BEGINS Passion for Work BREAKING BOUNDARIES: AMIDST INTEGRATION Polytechnic University of the Philippines Sta. Mesa, Manila March 6, 2015 Ideal Quest Inc. Global Reciprocal Colleges March 4, 2016 ORIENTATION SEMINAR ON R.A. 9003 Ecological Solid Waste Management Act of 2000 CESO Compound, Dalandanan, Valenzuela City September 24, 2015 CHARACTER REFERENCE Harryson Bayta Richelle Ann C. Obias Operation Manager – Transactions Remax First Advantage – The Peter Sudal - ISA – Team Lead Remax First Advantage – The Peter Sudal - John Karlo Navarette Team Leader Convergys/Concentrix Mall of Asia, Pasay, City- I hereby certify that all information indicated whereof is true and correct to the best of my knowledge and belief. ANDREW JADE V. ENANO Applicant Curriculum Vitae Page 2