Andres Rodriguez

Andrés RODRIGUEZ Economist | Data Analyst | Administrative Assistant | Operations Assistant | SAP & Reporting Specialist � Issy-Les Moulineaux, 92130, France | � -|-| � linkedin.com/in/andreshy17 Languages: Spanish/French/English ________________________________________________________________________________________ Professional Profile Trilingual operational and administrative analyst (French, English, Spanish) with over 5 years of experience in data management, strategic reporting, and process optimization. Advanced proficiency in Excel, SAP, Power BI, CRM, and MyERM. Strong expertise in project coordination, document digitalization, and international customer support. Autonomous, detail-oriented, and adaptable to demanding multicultural environments. I am seeking to join a dynamic team where my skills in analysis, operational management, and continuous improvement can make a meaningful contribution. Competencies • Advanced Excel, Power BI, SAP, SQL, Atlas, R • Agile mindset, multicultural adaptability, and business/operational data analysis • Analytical thinking, autonomy, trilingual (FR/EN/ES) • Process digitalization, project management • Precision & attention to detail Formation Computer Security, Web Development & Maintenance ACIFE/FAIRE – Nanterre, France | 2023/2024 Bachelor’s Degree in Economics – BAC+3 Universidad Nacional Abierta y a Distancia UNAD – Bogotá, Colombia |- Professional Experience Commercial & Operations Analyst | Data Management & Administration Prodezk – Bogotá, Colombia | 04/2024–06/2024 • Strategic analysis of client data and multilingual reporting (ES/EN). • Full-cycle management of U.S. company registration processes. • Automation of administrative documents and digitalization of internal processes. Data & Reporting Analyst (MyERM) | Operations & Performance Management Nokia Networks – Bogotá, Colombia | 09/2022– 04/2023 • Created dashboards and decision-making reports using Excel/Power BI. • Operational follow-up of client projects via SAP and MyERM (AT&T, Claro, TIM). • International coordination in English/Spanish and continuous improvement of ERP tools. Customer Support & Data Analysis Specialist Marriott International – Bogotá, Colombia | 04/2022–09/2022 • Optimized hotel bookings and organized international events. • Analyzed customer complaints and monitored satisfaction data. • Smooth communication in English/Spanish and remote logistical coordination. Bilingual Travel Administrative Services Specialist Priceline – Bogotá, Colombia | 03/2021–04/2022 • Managed complex travel arrangements via GDS and analyzed client trends. • Applied IATA regulations and resolved ticketing disputes. • Multilingual communication (EN/ES) and high-level customer service. Technical Support & Client Analysis Specialist (Bilingual) Cox Communications – Bogotá, Colombia | 01/2020–03/2021 • Provided technical support (TV, internet, voice) and scheduled service appointments. • Analyzed customer needs and sold tailored packages. • Incident follow-up and data management via internal tools. Risk Indemnity Specialist BNP Paribas Cardif – Bogotá, Colombia | 01/2018– 12/2018 • Reviewed insurance claims (document loss, keys, disability, unemployment, death). • Conducted advanced data analysis using Excel to ensure accurate compensation management. • Collaborated with internal departments to ensure prompt and effective case processing. Bilingual CRM Specialist Uber – Bogotá, Colombia | 05/2016–12/2017 • Handled complex disputes between drivers and users. • Conducted fraud detection, behavior monitoring, and incident resolution. • Bilingual support (EN/ES) and assistance to UberEATS delivery partners. • Assistance bilingue (EN/ES) et accompagnement des livreurs UberEATS.