Andreah Lois Nartates

ANDREAH LOIS NARTATES GE N E R AL V I R TU AL AS S I ST A N T Virtual Assistant from 2020 to 2025 with extensive experience in administrative support, customer service, and eCommerce management. Adept at managing emails, calendars, and social media platforms while ensuring exceptional customer satisfaction. Passionate about learning new tools and strategies to help businesses grow and thrive. WORK EXPERIENCE CUSTOMER SUPPORT ASSOCIATE November 2021 - February 2025 Worked with brands including Nadri, Odele, Hotel Collection, and Bubble Tea Club. Provided exceptional customer support via email using platforms such as Gorgias and Shopify. Handled customer inquiries, complaints, and order-related concerns efficiently. Processed refunds, exchanges, and order modifications while maintaining high customer satisfaction. Collaborated with logistics teams to ensure accurate order fulfillment. Maintained a professional and customer-friendly tone in all communications. GENERAL VIRTUAL ASSISTANT January 2020 - October 2021 Worked with brands including Renegade Furniture and Firepit Surplus Managed email correspondence, scheduling, and calendar organization for clients. Provided social media management, including content moderation and engagement. Assisted with eCommerce store management on Shopify. Conducted product research on AliExpress and managed product imports using Oberlo. Edited product images, removed branding, and optimized title tags and descriptions. CUSTOMER SUPPORT ASSOCIATE - SUTHERLAND GLOBAL SERVICES September 2017- December 2019 Worked with brands including AT&T and Comcast Answered customers' inquiries via phone regarding billing, accounts, and technology-related concerns. Provided technical support and troubleshooting assistance. Upsold additional services to enhance customer plans. TOOLS USED Gorgias, Shopify, Klarna, PayPal, Canva, Discord, Oberlo, Google Workspace, Freshdesk, Asana, WordPress, WooCommerce, Kajabi, ClickBank, CheckoutChamp, Digistore24, ChargeBack Help, Aweber, Meta Business Suite, AliExpress, Oberlo, Zoom, Slack, Trello. KEY SKILLS Problem-Solving: Quick identification and effective resolution of customer concerns. Communication: Strong interpersonal skills, ensuring clear and empathetic customer interactions. Management: Experienced in handling customer inquiries, scheduling, and optimizing workflows for efficiency. Tech-Savvy: Proficient in using various customer service, e-commerce, and administrative tools to streamline operations. CONTACT -Blk 108 lot 9 Denver Street Deca Homes Talomo, Bago Gallera, Davao City,-