Andreah Lois Nartates

Hi! I'm Andreah Lois, a results-driven Customer Service and Order Management Specialist with over 6 years of professional experience in e-commerce and dropshipping industries.

I specialize in email support, live chat management, order processing, shipping coordination, and dispute/chargeback management across platforms like Shopify, Gorgias, Zendesk, and Salesforce. I’m highly detail-oriented, proactive, and thrive in fast-paced environments, ensuring both operational efficiency and outstanding customer satisfaction.

✅ Worked closely with CEOs and leadership teams — praised for working independently without the need for extensive training while delivering excellent results fast.

✅ Led and managed a small customer support team, ensuring top performance and smooth communication.

✅ Skilled in handling refunds, chargebacks (Klarna, PayPal, Shopify Payments), supplier coordination, order follow-ups, and problem resolution.

✅ Comfortable working with tools like Slack, Trello, Asana, SPS Commerce, Freight Club, and major logistics carriers (UPS, FedEx, JB Hunt).

If you need a dependable, detail-obsessed customer service professional who can work independently and grow with your business, let’s talk!

Skills:

Customer Support (Email, Chat)

Order Processing & Shipping Coordination

Shopify Store Management

Gorgias, Zendesk, Salesforce CRM

Chargeback & Dispute Management (PayPal, Klarna)

Supplier & Vendor Communication

Dropshipping Operations

Problem-Solving & Conflict Resolution

Team Management Support

E-commerce Knowledge (Fashion, Home, Tech Niches)