Andrea Ramirez

ANDREA G. RAMIREZ WORK EXPERIENCE ABOUT ME One of the pioneers in introducing the project management culture & the PMI certifications in Latin America. One of the pioneers in introducing the project management culture & the PMI certifications in Latin America. Drawing on two decades of project management experience improving business processes, implementing PMOs, and handling IT, Business, and Digital Marketing projects for Startups, SMEs, International Companies, and Government entities. Results-oriented, self-starter, and global mindset. Professional with proven leadership and people skills in building business relationships; managing functional and matrix teams, ranging from 3 to 55 people. International experience in the USA, México, Colombia, Panama, Trinidad & Tobago, Chile, and Argentina, with a broad understanding of different cultures and business environments PROFESSIONAL OBJETIVE Be part of a company that's innovating at a high speed, have the opportunity to handle challenges, and share my knowledge and experience to help others to develop their professional and personal skills. EDUCATION • Bachelor of Arts in Business Administration Universidad de las Américas, MEXICO 1997 CERTIFICATIONS • Project Management Professional (PMP®) Project Management Institute, USA. Earned:2005 - Status: Active • International Business Analyst International Executive Business Management Institute, USA Earned:2020 - Status: Active • Agile Methodologies International Executive Business Management Institute, USA Earned:2020 - Status: Active CONTACT INFO-Mobile +1 - 1 | Page PROJECTS & BUSINESS MANAGEMENT Nov.2016 / Today Freelance consulting services in project management, business processes & executive support. PROJECT MANAGER / Scrum Master / EA Extensive experience handling multi-projects throughout their life cycle, managing team workload distribution, running project timelines, and developing project performance reports; where I have been responsible for ensuring that projects are done according to the authorized scope, on time, and within the allocated budget, as well as managing risks. Wide experience developing business analysis/assessments, process writeups, flowchart diagramming, identifying areas of opportunity, and improving processes with their associated policies, to get the best outcomes in terms of decision-making, establishing controls, and overall performance. My ability to plan, coordinate, organize, and control, has allowed me to support CEOs, C-Suite Executives, and Managing Directors, on internal and external projects. My management success is based on providing good customer service by prioritizing communication and being a liaison between the main stakeholders and the team. Some of the companies and projects that I have managed were: • • • • • • • • Software development & Digital Service Databases, Enterprise Resource Planning (ERPs), Point of Sales (POS), Websites, Cybersecurity, and Insurtech. Manufacturing & eCommerce development and improvements. Marketing, Digital Marketing & Trends: creative content, branding, promotion, advertising, social media, and coordination of events. Insurance & Health: Automation of Insurance processes (Insurtech), Telemedicine, Health Support, and Nutrition. Sales Organization and KPIs for Sales for Sales Strategies Business Analysis & Processes: new business acquisition, business analysis. Write up relevant non-documented processes, identify areas of opportunity, develop processes, standard operation procedures (SOPs) with policies, and propose strategies. Project Management Office (PMO): Maturity Level Assessment, PMO Implementation, and Customization of project management best practices with Agile or Traditional methodologies. Develop a project management standardization and control culture. Training and Learning Management Systems: Manage and track the progress of participants, build and manage training materials, schedule programs, identify trend topics, and develop evaluations for seminars, symposiums, and workshops. DELTA PMC GLOBAL EXPERTS Jun. 1996 / Oct. 2016 First Latin American training, and consulting services company authorized by the Project Management Institute (PMI®). Started as an Operations Manager in 1996, reaching the Managing Director position in 2001. I was chosen to take the overall responsibility for the company, controlling and overseeing all business operations, people and ventures. I was successful in setting and executing profitable strategies. Ensuring a close follow-up of well-thought business plans. Made Delta the first option for potential students to prepare for the PMP (Project Management Professional) certification exam. In the year 2002, DeltaPMC turned into a company that trained more than 80% of the certified PMPs in Mexico. Manage and supervise projects with different international customers, for SMEs, and Fortune 500+ companies. ANDREA G. RAMIREZ CONTACT INFO-Mobile +1 - COMPUTER TOOLS/APPS WORK EXPERIENCE (CONT.) CITIBANK MEXICO Jun.1988 / May.1996 Multinational bank provides consumers, corporations, governments, and institutions with financial products and services. • FINANCIAL AND ADMINISTRATIVE OFFICER IT for Consumer & Private Bank Mar.1994-May.1996 • Microsoft Office & Tools, SharePoint, Google Suite & Tools, Smartsheet. • FINANCIAL MANAGER & MIS OFFICER Sep.1992-Feb.1994 Financial Customer Services – Operations Management • Project/Collaboration Tools: MS Project, Merlin, Project Plan, Monday.com, Teamwork, Click-Up, Jira, Trello, Miro, and Notion, Figma, among others. • FINANCIAL AND ADMINISTRATIVE ANALYST Telecommunications and IT Services Aug.1991- Aug.1992 • ADMINISTRATIVE ASSISTANT Public Relations & Human Resources Jun. 1989 - Jul. 1991 • • Processes Modelling: Lucid-Chart, Omnigraffle, and FlowChart Designer3, among others. Design: Canvas, Adobe. • Web Tools: WordPress, Ionos, Shopify, Wix, Magento. • Business Tools: MailChimp, HubSpot SKILLS • Customer Focus. • Ability to Prioritize and organize. • Business sense. Data analysis, statistics skills, and problem-solving abilities. • Communication, with strong people skills & stakeholder empathy. • Work under pressure, with promptness, and self-confidence. • Hard worker with a very solid work ethic. HOBBIES • Run, work-out, dive. PROFESSIONAL ASSOCIATIONS & PROBONO WORK • International Project Management Association (IPMA) 2018 – Actual VP CERTIFICATION DEPUTY for William Duncan - the first author of the PMBOK. My contribution has been to provide improvements in the certification process. • International Association Against Human Trafficking 2019 - Actual VP OF STRATEGIES – my contribution has been to develop improvements in processes and projects for the recovery of children rescued and the shelters. • Project Management Institute (PMI) 1996 - 2017 Founder of PMI Mexico Chapter. Board of Directors positions in Mexico, Colombia, and Trinidad & Tobago chapters: VP of Operations, VP of Finance & Administration, VP of Operations, VP of Certification, and VP of Memberships. • Instituto Mexicano de Ejecutivos de Finanzas (IMEF) 2000 - 2018 Participated on the Board of Directors as VP of Integration, VP of Memberships, Promotion, and New Projects. Participated in the Business Market Study Analysis, and Identification of Opportunity Areas to Develop a Strategic Plan projects. SPEAKER / TRAINER EXPERIENCE Wide experience as a speaker and trainer. Investigated trend topics, developed materials and evaluations for seminars, symposiums, and workshops in Project Management and PMP Prep-Exam Courses, for companies and or universities such as: • AMIntense, iCert, TrainerKart (USA) • Delta PMC Global, Universidad Panamericana (Mexico) • Albertus Magnus University (Managua, Nicaragua) • Sergio Arboleda (Bogotá, Colombia) • Universidad Católica Boliviana (Cochabamba, Bolivia) RECOGNITIONS & AWARDS 2 | Page • “Top 10 Businesswomen with Great Ideas” by the Instituto Mexicano de Ejecutivos de Finanzas (IMEF) – Mexico. • “Improvements in Processes and Projects” by the International Association Against Human Trafficking – Washington, DC.