Andrea Nicole Lagos

ANDREA NICOLE LAGOS ❖ Metro Manila, Mandaluyong City 1550 ❖- ❖ nicoletlagos1099@gmaiLcom OBJECTIVES ❖ To work in an organization where I can enhance my skills and social development and where I can create an enjoyable career for myself. ❖ To seek for a competitive setting where I can perform duties and be part of its success, growth and excellence. EDUCATION ❖ COLLEGE Jose Rizal University Mandaluyong Bachelor of Science in Hotel and Restaurant Management 2015 - 2020 SKILLS ❖ COMPUTER LITERATE ❖ COMMUNICATION SKILLS - Problem solving abilities - Microsoft Word and Excel - Customer orientation Employment History ❖ Customer Care Specialist Hi-Precision Diagnostics Plus (San Juan City) February 2021 – May 2021 - Greet and welcome customers in a friendly and professional manner. Answer incoming calls and respond to customer inquiries promptly and efficiently. Provide accurate information about services and laboratories. Assist customers with placing orders, processing payments, and resolving any issues or complaints. Handle incoming and outgoing mails. ❖ Contact Tracer Mandaluyong City Hall October 2021 – February 2022 - Conduct interviews with individuals who have tested positive for COVID-19, following established protocols and procedures. Collect essential information from COVID-positive individuals, including demographic details, symptoms, recent contacts, and potential exposure sources. Provide clear and accurate information about isolation guidelines, symptoms monitoring, and accessing healthcare resources to COVID-positive individuals. Maintain confidentiality and privacy when handling personal information. Document all interactions and information collected in a secure database or contact tracing system, ensuring accuracy and completeness of records. ❖ Booking Fulfillment Associate Webbeds Shared Service Inc. (Manila) June 2023 – November 2023 - Review booking requests from customers through various channels, including phone calls, emails, and online platforms. Verify the accuracy and completeness of booking details, including dates, time, locations, and specific requirements. Coordinate with internal teams, such as operations, logistics, and customer service, to ensure timely and accurate fulfillment bookings. Monitor and track the progress of bookings, proactively identifying and resolving any issues or discrepancies that may arise. Collaborate with vendors and third-party partners to secure additional resources or services needed to fulfill bookings. Maintain a high level of customer satisfaction by ensuring smooth and efficient booking experiences and resolving any issues or complaints promptly. Continuously evaluate and improve booking processes and procedures to enhance efficiency, accuracy, and customer satisfaction. ❖ Customer Service Associate Webbeds Shared Service Inc. (Manila) Promoted – November 2023 - Assist customers with their inquiries, concerns, and requests through various channels such as phone calls, emails, and live chats. Provides information to have a deep understanding of the company's products or services to effectively answer customer questions and provide accurate information including product specifications, pricing, availability, and any promotions or discounts. Resolves issues regarding customers future inquiries and complaints about services. Addressing concerns promptly and efficiently, striving for satisfactory resolutions that align with company policies. ❖ Special Investigations Team – Customer Service Webbeds Shared Service Inc. Manila Promoted – March 2023 - Monitor booking transactions and analyze data to identify potential instances of fraud. Conduct risk assessments of booking transactions based on various factors, such as transaction amount, customer history, and geographic location. Utilize advanced analytical tools and techniques to detect fraudulent activity and patterns. Investigate suspicious bookings by gathering and analyzing relevant information, including customer details, payment methods, and transaction history. Maintain detailed records of fraudulent incidents, investigation findings, and actions taken to address fraud. Collaborate with cross-functional teams, including customer service, finance, legal, and IT departments, to share information and coordinate efforts to prevent fraud. Stay informed about industry trends, fraud tactics, and regulatory requirements to continuously improve fraud detection and prevention strategies. I hereby certify that the above information is true with the best of my knowledge. ANDREA NICOLE LAGOS Applicant