Andrea Dellosa

ANDREA DELLOSA CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE WORK HISTORY I am an experienced customer service Front Office/Receptionist representative seeking a full-time position in the field of e- commerce, STAR CRUISES/ MAGSAYSAY MARITIME CORPORATION, JULY 2014-FEB 2016 marketing and communications, where I can apply my knowledge and skills for continuous improvement. - Resolves an average of 500 inquiries weekly - Helps the company win stellar customer service ratings EDUCATION Polytechnic University of the Philippines - Trains new Receptionist Reservation Agent MICROTEL BY WYNDHAM ACROPOLIS, JANUARY 2014-JUNE 2014 BS TOURISM MANAGEMENT, 2012 - Addressed daily incoming email and HIGHLIGHTED SKILLS telephone inquiries in a timely fashion - Processed room reservations, orders, forms, Cheerful disposition and requests. Neat and well-organized - Resposinsible for banquet reservation and Motivated by problem solving operation Independent worker Collaborative and efficient Front Office/Receptionist CASA PURA INN AND SUITES, CONTACT INFORMATION Cell: (- SEPTEMBER 2012- MARCH 2013 - Assisted guests during check-in and check out procedures Email:- - Prepared guests' bills; calculate final bills and receive payment Address: Pandayan Road Poblacion Alaminos City Pangasinan 2404 - Responsible for daily checklist, follow ups and reports to management directly