Andrea Camille Belisario

1359 Sangunian Village Caranglaan Dagupan City 2400 Mobile: - E-mail:- ANDREA CAMILLE BELISARIO Work Experience Team Manager/ Project Manager- Maintained and improved campaign operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs. Accomplished campaign human resource objectives by recruiting, selecting, orienting, training assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Developed commission and incentive schemes; established employee engagement programs. Communicated process changes, enhancements, and modifications to management, peers, staff, and other employees so that issues and solutions are understood. Customer Service Representative- Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Appointment Setter/ Lead Generation- Education Far Eastern University, Manila June- Key Qualities and Skills Customer Service Employee Engagement People Management Microsoft Office & Outlook Client Service Project Management Appointment Setter Lead Generation