Ananthanarayan Iyer

ANANTHANARAYAN. N. IYER (Viivek) --OBJECTIVE A motivated IT professional, I am keen to take my strong interpersonal skills to expand my career in the field of IT and technical demonstrations. I am passionate about connecting technology to any audience, from a C- level executive to a more technical audience, adapting the pitch as required, using innovative ideologies, coupled with my excellent communication skills. I have a knack to blend creativity with resources and illustrate use cases based on requirements, providing practical outcome-based solutions. WORK EXPERIENCE TECHNICAL SPECIALIST S R Mohan Das & Associates - MUMBAI March 2020 - present Responsibilities: • Keep the team and my senior updated with critical calls and messages, composing clear and concise responses via email. • Format and generate bills, memos, and other documents for concerned clients, and simultaneously print and file them. • Organize successful events and webinars, providing technical assistance for optimum output and managing travel arrangements. • Used WebEx, Office 365, and BeFunky to create visually appealing banners and create presentations. Accomplishments: • Reduced overall workload by 4%, paving the way for the association to welcome and manage more clienteles. • Successfully organized a webinar that resulted in a 20% increase in membership. CUSTOMER SERVICE EXECUTIVE Hanumaral Driving School - September 2017 - September 2018 Responsibilities: • Documented and maintained concise records of customer inquiries and provided appropriate responses. • Processed enrollment forms and registered students online and in person for training. • Managed schedules, charges, payment processing, and returns. Accomplishments: • Increased customer satisfaction by providing timely and accurate responses to customer inquiries. TECHNICAL CUSTOMER LIAISON Blockhouse Bay Tech shop - August 2017 - November 2017 (Part-time) Responsibilities: • Execution of a promotional campaign that targeted high-value customers. • Maintenance and repair of PCs and mobiles within tight timeframes. • Effectively documented and recorded customer queries, sales reports, requests, and leads. • Provided technical support to customers with updates, application installation, and troubleshooting in a timely manner. Accomplishments: • Increased sales of PC components and mobile accessories by 4% through the development and execution of a promotional campaign • Improved customer service response times by 20%. DESKTOP ENGINEER Intelligent Learning solutions - June 2014 - July 2016 Responsibilities: • Installed and troubleshooted Windows OS on managed PCs and laptops, ensuring the smooth operation of the institute's IT infrastructure. • Oversaw the installation of all application software, such as MS-Office suite, Tally, as well as cyber-security software like Avast and Bit defender, ensuring that the students had the tools they needed to be successful in their studies. • Managed and maintained all business stock, including scheduled audits of all switches and components across the institute, ensuring that the IT infrastructure was well-maintained and up to date. • Effectively provided customer support by managing all queries and escalating issues to relevant stakeholders. Accomplishments: • Reduced overhead expenses by 2% by reducing the usage of printers, contributing to the institute's sustainability goals. • Employees and students had a positive experience with the IT department. TECHNICAL QUALIFICATIONS CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) - CSCO- – YEAR 2023 COURSE INSTITUTE YEAR PERCENTAGE Certification in HARDWARE AND NETWORKING from APTECH COMPUTERS (KALYAN) (2004 & 2008) APTECH COMPUTERS (KALYAN) 2004 & 2008 85% WEB DESIGN MADE EASY NIIT (KALYAN) INTRODUCTION TO BASIC OF ANIMATION AND GAMING NIIT (KALYAN) USING MULTIMEDIA - NA NA VIDYA COURSE 2004 NA Certification of Certified ETHICAL HACKING V7.0 of EC-COUNCIL APTECH COMPUTERS (KALYAN) APTECH COMPUTERS (KALYAN) 2011 87% ACADEMIC QUALIFICATIONS QUALIFICATION INSTITUTE/UNIVERSITY YEAR PERCENTAGE DIPLOMA IN INFORMATION TECNOLOGY GHUMATKAR COLLEGE FOR POLYTECHNIQUE, ENGINEERING AND MANAGEMENT from Dnyanda Dnyanpeeth (PUNE) 2012 76.81% BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY GHUMATKAR COLLEGE FOR POLYTECHNIQUE, ENGINEERING AND MANAGEMENT from Dnyaneshwar Vidyapeeth (PUNE) 2015 76.12% POST GRADUATE DIPLOMA IN INFORMATION TECHNOLOGY – LEVEL 8 WHITIREIA NEW ZEALAND (AUCKLAND) 2017 84.06% HOBBIES I am an avid reader and enjoy taking part in creative activities. I enjoy developing my creative side by painting. I also enjoy cooking for family and friends.