Ananthanarayan Iyer

I currently work as Technical specialist at S. R. Mohandas & Associates.

Responsibilities:

• Keep the team and my senior updated with critical calls and messages, composing suitable responses via email.
• Format and generate bills, memos, and other documents for concerned clients, and simultaneously print and file them.
• Organize successful events and webinars, providing technical assistance for optimum output and managing travel arrangements.
• Use WebEx, Office 365, and BeFunky to complete tasks.

Accomplishments:

• Reduced overall workload by 4%, paving the way for the association to welcome and manage more clienteles.
• Successfully organized a webinar that resulted in a 20% increase in website traffic.

Customer service executive -

Hanumaral Driving School - September 2017 - September 2018

Responsibilities:

• Documented and maintained concise records of customer inquiries and provided appropriate responses.
• Processed enrollment forms and registered students both online and in person for training.
• Managed schedules, charges, payment processing, and returns.

Accomplishments:

• Increased customer satisfaction by providing timely and accurate responses to customer inquiries.

Technical customer liaison -

Blockhouse Bay Tech shop - August 2017 - November 2017 (Part-time)

Responsibilities:

• Execution of a promotional campaign that targeted high-value customers.
• Maintenance and repair of PCs and mobiles within tight timeframes.
• Effectively documented and recorded customer queries, sales reports, requests, and leads
• Provided technical support to customers with updates, application installation, and troubleshooting.

Accomplishments:

• Increased sales of PC components and mobile accessories by 4% through the development and execution of a promotional campaign
• Improved customer service response times by 20%.

Desktop engineer -

Intelligent Learning solutions - June 2014 - July 2016

Responsibilities:

• Installed and troubleshooted Windows OS on managed PCs and laptops, ensuring the smooth operation of the institute's IT infrastructure.
• Oversaw the installation of all application software, such as MS-Office suite, Tally, as well as cyber-security software like Avast and Bit defender, ensuring that the students had the tools they needed to be productive.
• Managed and maintained all business stock, including scheduled audits of all switches and components ensuring that the institute's IT infrastructure was well-maintained and up-to-date.
• Effectively provided customer support by managing all queries and escalating issues to relevant stakeholders, ensuring both the students and employees had a positive experience with the IT department.

Accomplishments:

• Reduced overhead expenses by 2% by reducing the usage of printers, contributing to the institute's sustainability goals.
• Employees and students had a positive experience with the IT department.