Ananda Marga J. Molina

ANANDA MARGA J. MOLINA Bachelor of Science in Tourism Management 2128 King Solomon St., Del Rey Ville II, Camarin, Caloocan City-- RATIONALE To obtain a career that offers me constructive workplace and would convert all my abilities, knowledge and interest to a meaningful contribution to the company. WORK EXPERIENCES ❖ TeleTech - Novaliches, Quezon City Chat Associate October 2018 – May 2019 Job Description: Communicate through live chat to receive & respond to customers queries, solve problems that may arise, learn about new products & services and specially to keep customers happy. ❖ Dynirho Hotel - Cauayan City, Isabela Front Desk Officer May 2018 - August 2018 Job Description: Handling front office reception and administration duties, including greeting guests, answering phones, providing refreshments, handling company inquiries, and sorting & distributing mail. Ordering office supplies, filing documents and making photocopies. ❖ Ultrique Travel and Tours & Events - Cauayan City, Isabela Operations Manager September 2016 - March 2018 Job Description: Supervise all travel quotations and package pricings for the client. Selling travel products and tour packages. Handling bookings, invoices and issuing of tickets. Promoting and marketing the business, sometimes to new or niche markets. Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance. Implement standard operating procedures and best practices to further improve the agencies internal processes and work flow to better service the clients. ❖ Uni-Orient Travel Inc. - Ortigas Center, Pasig City Operations Assistant July 2015 - January 2016 Job Description: Handling transportation and hotel bookings onsite and via phone. Process client’s orders, invoices and payments. Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers. Periodically travels to assist during tour with seat assignments, luggage and various other problems. Plans domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing. ❖ Astoria Plaza - Ortigas Housekeeping Department (On Job Training) ❖ 2GO In Partnership with Oceanlink Institute Inc. Housekeeping Department, Food & Beverage Department and Front Desk Department (Actual Shipboard Training) ❖ University of the East - Manila Admissions Office (On Job Training) ACADEMIC INFORMATIONS ❖ EDUCATION University of the East - Manila Bachelor of Science in Tourism Management Cumlaude 2219 Recto Ave, Sampaloc, Manila June 2011 - April 2015 ❖ SOFTWARE PROFICIENCY 1. Microsoft Office (Word, PowerPoint and Excel) 2. Basic Photoshop CERTIFICATION ❖ Party Host Pilipinas - Hosting Workshop (March 19, 2019) ❖ Basic Baking 101: Learn the Basics of Proper Baking (April 10, 2019) I hereby attest that the above information given are true and correct to the best of my knowledge. Ananda Marga J. Molina Applicant